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Regd. Process mapping in Solman to ISO 20000-1:2011
Hi All, Can we map all the 16 ITSM processes which are part of ISO 20000-1:2011 in Solution Manager 7.1? If yes can you help me to map the process with the Solman feature which can be used to map that...
View ArticleIT-Servicedesk - Add button
Hi experts, I would like to add a customer functionality in our IT-Servicedesk which is based Solman 7.1 SP8 webui. In fact I would like to create a button directly above or near to...
View ArticleService Level reports are not getting updated...
Hi, We have configured SLR in our landscape (SAP SOLUTION MANAGER 7.1).We are getting the SLR reports every month, But In this month we are facing issue with SLR. Our SLR report is generated but there...
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ITSM -
Dear All Gurus,I am bit new to SOLMAN, How to change/add new status to SOLMAN ITSM (as per attached image). Plz advice...
View ArticleHow to Document Transports in a Project
I'm working with projects Tx solar_project_admin, solar01 and solar02. I send one project to my DES system (IMG PROJECT) from my Solman 7.1 SP 7 In DES, all the transport must be associate with a...
View ArticleTransport Strategies in ChaRm
Hi, I am working in the configuration of the ChaRM, with Solman 7,1 SP8.We are configurating the landscape enhaced 4-system transport landscape (DEV, QAS, PRE , PRD).The plan is use the ChaRM tools to...
View ArticleBPCA - Portal Changes and Inbound/Outbound Interfaces
Hello Solman 7.1 Experts, Currently involved in a BPCA implementation and have a question regarding that. In an SAP landscape Can BPCA be used to detect changes made in Portal and Inbound/Outbound...
View ArticleUsing ChaRM in specific projects
Hi all, We are configurating ChaRM 7.1, SP8. In begining we would like to turn on ChaRM controls in some projects, like pilot.We want to work with some Project without ChaRM´s controls, with manually...
View ArticleMissing incidents
Hello community! What can be wrong if an incident created in Work center is visible only to incident owner, even solman_admin cannot see it. Is it smth wrong with Business partners, what would be the...
View ArticleUser-Id. in Solman not getting inserted automatically in support messages
Hello ! Why the user-id. of the creater of a message not getting automatically inserted in the support desk messages !! Any clue to this regard ? Also, some users have multiple BP numbers like...
View ArticlePI 7.1 Monitoring through Solution Manager 7.1 SP10
Hi All, I am configuring PI 7.1 monitoring through Solution Manager 7.1 SP10. While performing the managed system setup for my PI system, 'Check connection to BW client ' step is failing under...
View ArticleSynchronization error between LMDB and SMSY
Hello Experts I have asyncerrorbetweenLMDBandSMSYentries.I wantyour help to makethissynchronizationtoSolutionManager 7.1SP07. Thank you very muchfor your help Juan Carlos Salazar R
View ArticleCustom Attributes for Transaction Variants?
Hello,I have created custom attributes and assigned them to the existing object types e.g. BMTA - Transaction. See Raquel Pereira da Cunha's article "Adding customer attributes to objects in Project...
View ArticleImport STAT files from OS into Performance DB??
All, We had an issue with our ECC systems where multiple duplicate SAP_COLLECTORxxxxx jobs were running after a restart. For some reason the statistics stopped showing up in ST03N. We can see that...
View ArticleError when performing action Pass Normal Change to Test
When we perform the action "Pass Normal Change to Test" we receive an error message. Reviewing the short dump in ST22 of our development ERP system provides additional information such as...
View Articlesolman 7.1 ITSM service desk drop down list not populated
Hi, I have tried to create custom field in crm ui for solman 7.1 : - create and generate enhancement "custom field " (personalize - configurable area in the message) which it is attached to a...
View ArticlePop up for selection of transaction type
Hi, I have maintained the table dno_cust04, still while creating CR it pops to select the transaction type.I want it to be defaulted to ZMCR and no option to be popping up. SS
View ArticleSolution Manager Diagnotics Agent & Introscope
SCN, SolMan Diagnotics Agents (SMDA) are used to establish connections between SolMan and managed systems. (1) Are these same Diagnostics Agents capable of sending J2EE data to CA Introscope 9? Some...
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CRM URL - Object ID (ChaRM, Defects etc)
Hi I'm at the stage of configuration where I'm wanting to put hyperlinks into my Smart Forms. I came across this interesting article:...
View ArticleActive Directory integration with Solman 71. ITSM and Business Partners
Good morning. We have 30 000 users on the Active Directory. All these users must be able to log a call via Solman 7.1. Is there a way to avoid creating the 30 000 users on the Solman system by...
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