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solman 7.1 ITSM service desk drop down list not populated

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Hi,

 

I have tried to create custom field in crm ui for solman 7.1 :

 

-  create and generate enhancement "custom field " (personalize - configurable area in the message) which it is attached to a Business Role and Component AIC_INCIDENT.

-  add this field in the framework/design layer

- in field properties : type Picklist, show label (display only is discard..)

 

 

when I save, the new field appear, but the drop down list is grayed and could not be populated. (in the search list, I have configured also, I could select the items of pick list..)

 

It worked before.. new field which was added before, when I try to re-add , I have the same issue.

 

The problem seem related to the business role, but I have no clue.

 

Any help would be appreciate.

 

Thanks,

 

Thomas


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