Hello community!
What can be wrong if an incident created in Work center is visible only to incident owner, even solman_admin cannot see it. Is it smth wrong with Business partners, what would be the best bet - from where to start the investigation?
We've not implemented Solman yet, just playing all around it. Previously all incidents were visible to Message processor team, created in Organizational Model, so obviously smth went wrong during configuration phase.
I mean, as solman_admin I can see it if I execute search on SAP GUI level, but if I work in SM_workcenter, then I do not see it, so it's nor forwarded or smth like this
Regards Mike