Incident due date re-calculation when status changed to closed
Hi Experts, I am using SAP solution manager 7.1 SP13, I have configured incident management with SLA determination and escalation.SLA clock stops at proposed solution status and the due by is getting...
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Mapping User ID details under Business Partner
Hi, There was a requirement from the customer, to have ticket assignment under ITSM using User Group mentioned in User ID, Logon data Tab. But was Business partner is used under ITSM, I am not sure how...
View ArticleCan we disable the Capture Screen functionality in the SAP TAO "Start...
Hi All, Can we disable the Capture Screen functionality in the SAP TAO StartTransaction Component. IF yes please let me know the process to disable that ! Thanks & regards,Som
View ArticleWhat is the meaning of Service from the point of view of SAP Solution and is...
I am triying to identify Business Services in order to manage them from the point of view of service health and cost. So, I am ITIL fan and must build the Service Management function based on it. But I...
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EEM - E2E trace error "Backend request for populating Messages failed"
Gurus, We are on Solman 7.1 SP13 with LM-SERVICE 7.10 SP13 Patch 4.I am running a EEM script (HTTP, ICWEB) hitting my CRM7.0EHP3 system, which then calls back-end ECC6.0EHP7 system. My script is part...
View ArticleSAP Buffer Display
Hi guys , I have three app servers and i want to monitor the buffer area of three app servers centrally. How is it possible?
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First step of JSM-Setup empty !?
Hello all, if i start the workcenter 'Solution Manager Configuration' (or TA solman_setup) and start the setup of 'Job Management' i get some empty areas: The help is empty and if i start the...
View ArticleChaRM cycle phase settings
Dear, We are working with 4-tier landscapes, i.e. DEV-TEST-ACC-PROD. When we switch a project cycle to testing phase, we still want to allow TOCs to be sent from DEV to TEST. In the standard this is...
View ArticleHow to change default Incident SNRO from CRM_INCDNT to Z*
Hi All, When I replicate a new transaction type from SMIN into (let's say) ZMN1, by default SNRO CRM_INCDNT still being used in that new copied transaction type. I know that I can change the internal...
View ArticleManaged Systems Configuration even for the SolMan?
Hi Experts, I had a problem with the Solman a long time ago and opened a SAP ticket. The processor from this tickets said that it is not a good idea to configure the Solman itself as a managed System....
View ArticleRUTILITY_BLUEPRINT_GENERATION delta report
Hello experts!If the business blueprint is generated using program RUTILITY_BLUEPRINT_GENERATION, is it possible to run it again later (in a year) to determine the delta changes in the managed systems?...
View ArticleDo we use Issue Management with ITSM (CRM_UI) - transaction type SLFI?
We are trying to test and use CRM_UI for ITSM. We customized SMIN and added 2 fields. The users also want to look at Issue Management which we see in SM_WORKCENTER. I am looking for Issue...
View ArticleUnable to see BO cluster in LMDB
Hi Experts, I am not able to see the BO cluster nodes under LMDB->technical systems ->Type (SAP Business objects cluster).But I can see the BO servers under LMDB-> Hosts I want to do the...
View ArticleError While Upgrading Solution Mnager
Hi Expert , I am Having problem in upgrading Solution manager 7.1 SPS4 to Solution manager 7.1 to SPS 13 Error: This trouble ticket was created by SAPup on 20160206120805...
View ArticleERMS Incident creation via e-mail in SOLMAN 7.1 SPS13
Hi All, I followed all the steps in the blog - E-MAIL INBOUND CONFIGURATION- ALM: Incident Management - SAP IT Service Management on SAP Solution Manager - SCN WikiHow ever this blog doesn't explain...
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Techinacal System
Hello Expert,we are install diagnostic agent on 2 node WFC server to connect system to our solution manager.our system is a production system: (Windows and SQL server)We already connect it with...
View ArticleCBTA Issue_Local parameters are getting lost for bigger composite test cases
Hi,We are facing one issue related to disappearing of "Local Parameters" in composite test cases. Typically we observed that if the number of test scripts in one composite test cases are more than 10...
View ArticleAttribute Change Package 09 - SLL_PI900_604.SAR - download not possible
Hi allI'd like to upgrade one of our test-systems to EHP8 via Maintenance PlannerI started the MP transaction more than a week ago and successfully downloaded all files except "Attibute Change Package...
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CSOL: no lock for transport request created via Workbench Organizer of...
Hello, SM gurus.I've got a problem with CSOL: changed objects from transport request that was created in managed development system via SE01 (not from change document or task list in SM system) are not...
View ArticleTBOM and BPCA for portal transactions
Hello, Can we create TBOM for portal transaction.As per standard document TBOM is only possible for BSP applicationCRM WebClient applicationSAP application URL (SAP_LONG_URL)ProgramSAP CRM...
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