Do we use Issue Management with ITSM (CRM_UI) - transaction type SLFI?

We are trying to test and use CRM_UI for ITSM.  We customized SMIN and added 2 fields.  The users also want to look at Issue Management which we see in SM_WORKCENTER. 

I am looking for Issue Management using CRM_UI and do not see it.  I would like the users just to use CRM_UI and also provide Issue Management.  Is this possible?

So can we add transaction type SLFI for Issue Management in CRM_UI?

We are using Solman 7.1 and CRM 7.01

Thanks!

Kathy