I am triying to identify Business Services in order to manage them from the point of view of service health and cost. So, I am ITIL fan and must build the Service Management function based on it. But I don't sure if the SAP Modules are nearest or similar to the Service concept of ITIL.
I think, I need to build first the basic monitoring activities of servers and IT inf. to go up to the next level quality service. What are the products and software elements that I need to build up?. How Business Service Management is running in advanced companies? Can you help me? Thanks in advance.