Integrate SAP Solution Manager with an external Service Desk Application
Hello Colleagues, we have the requirement for connect an external Service Desk application to our SAP Solution Manger. The great Blog Activating ICT_SERVICE_DESK_API in 7.1...
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PO is not registered properly in LMDB and SLD
Hi, all I am trying to setup the system monitoring and PIMON on our Solman 71 system and running into all sorts of problems. My guess is that this is caused by the system is not registered properly in...
View ArticleWily and PI(AEX java stack) monitoring
Hi, all Has anyone used Wily to monitor your PI system? Our system is PI 7.3.1(AEX java only, aka PO). I have deployed the Wily agent, SMD, hostagent to the server. When I logon to the Wily EM, I...
View ArticleEE2 over a saprouter - How to configure?
Dear, We want to make a EE2 monitoring over a saprouter and firewall. Does someone know a howto for the configure this szenario? I see, that I can edit saprouter during the installation for the...
View ArticleCHARM RFC - default priority
Hello, Is it possible to set default priority for Request for change? So every time the user creates RFC, medium priority is already set.
View ArticleIT Service Management App - Text missing
Hi there, I am trying to setup the mobile app for service management and are running into some issues (on SP6). It is working fine when I login and create an incident - but: - When I click...
View Articlemany sapxpg processes and ping
Hello Gurus, at our SAP Solution Manager 7.1 SP08 we have more and more sapxpg processes.And more and more will be started till the host do not answer anymore and crash. ssmadm 7209138 15663328 0...
View ArticleError en service desk solution manager 7.1. job SM: GET CSN COMPONENTS.
HelloGood evening.I amnew tosapsolutionmanager7.1, I amdoingthe configuration. In themonitoringsystem- self-diagnosis service deskfunction.(image)displays the followingwarning:Details about00011Alert-...
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alert inbox
Hi, I am configuring alert inbox in solution manager 7.1 and which gives only 8 alerts where as my template got more than that. I even tried to copy the template and created a custom template still...
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Error when selecting template for installed product
Dear experts, When setting up the technical monitoring for the BPM (CE) part of my PO system, I'm getting an error when activating the template. For the J2EE engine all works fine, but when selecting...
View ArticleAuthorisations for CRM_UI screen in Service Desk
Hello all, I have configured ITSM in Solution Manager 7.1 (SPS 5) and the key users are now able to create tickets from the ECC system. However, I need to restrict the authorization of the key users...
View ArticleCan be transport ECC, BI, BO request from SolMan 7.1 if yes how the transport...
Can we transport ECC, BI, BO requests from SolMan 7.1 if yes how the transport will flow from ECC to BI and BO?
View ArticleFunction module CCMS_SYSTEM_PING not found
HelloAfter installation of CEN on managing and managed systems I received every 5mn a DUMP with: Error analysis The program "SAPMSSY1" contains the CALL FUNCTION statement. The name of the...
View ArticleTop 10 KBAs for July has been posted.
Top KBA for Solution Manager for the month of July has been released. Refer to SAP KBA 1858185 for further details. Regards, Paul
View ArticleIssue when trying to create a Request for Change
We have created a copy of SOLMANPRO in SPRO as follows with minor adjustments to the screen view via the adjust links. We removed the S* transaction code types from all our custom roles we apply to...
View ArticleTypes of transactions by default
Hi All!In my SM i have two type of knowledge article KNAR and ZNAR, in ITSM i click direct link "create knowledge article" and creates a new document, but i dont know which type of document use system...
View ArticleRetrofit without ChaRM in 7.1
Fellow Members, I was going through the blog by Hannes Kerber on retrofitting in 7.1 (http://scn.sap.com/people/hannes.kerber/blog/2013/06/13/do-i-need-charm-to-use-retrofit) This seems to be an...
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Test Case document Not coming in Test Plan Generation
Hi, I am using Solution Manager 7.1 SP 12 (for BASIS and ABAP). I have created a project structure and assigned the transactions and Test Cases in SOLAR02 transaction. I am able to view the test Case...
View ArticleVAR: Automatic forwarding to SAP --> No status update in SolMan
Hello all, We're a VAR and are configuring ITSM in our Solution Manager. After a bit of a struggle, we've got the automatic forwarding of Very High messages to SAP support outside of the Business...
View ArticleOs command Parameters
ThHi dear Forum, I'm configuring Os command Adapter in Solman 7.1 SPS08 and it's working, but I need to send parameters to a shell script that send information to a third party monitoring...
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