Hello all,
We're a VAR and are configuring ITSM in our Solution Manager. After a bit of a struggle, we've got the automatic forwarding of Very High messages to SAP support outside of the Business Partners calling hours working.
The only problem that remains is that the status of the message is not updated in our Solution Manager, although AUTO_STATUS E0011 has been assigned to ZMIV_VAR_SEND_SAP (same as ZMIV_VAR_SEND_SAP_AUTO) as per note 1798126. I would expect that the status of the message would get status "automatically sent to SAP", but they appear as "New" although the message can be seen on SAPNet for the customer.
In the message itself, the action definition "Send messages automatically to SAP Service Backbone" has status "Not processed" and "Active". Seems like there is still something missing. Any ideas?
Kindest regards, Wilbert