Hello Colleagues,
we have the requirement for connect an external Service Desk application to our SAP Solution Manger.
The great Blog Activating ICT_SERVICE_DESK_API in 7.1 http://scn.sap.com/community/it-management/alm/solution-manager/blog/2013/03/09/activating-ictservicedeskapi-in-71 helps a lot but ends with request the SystemGuid.
We followed exactly this way and the reading of SystemGuid works fine.
At the next step ListUnclosedIncidents, which we performed in the Web Service Navigator (Test Tool), lead to an error (ErrorCode 13).
Here we missing further documentations!
In the ITSM 3rd party interface- API 7.1 http://www.service.sap.com/~sapidb//011000358700000973332012D documentation you will find a lot of information's but not really helpfully for configuration, test scenario, etc.
E.g. Error Code 13 is nowhere documented (as well how to solve that problem).
Does anybody know further suitable documentation's or can provide helpfully hints?
Many thanks in advance!
Regards,
Jochen Schertel