How to set different creation timestamps in the Incidents coming from...
Hello experts, I need that when a user calls to our Service Desk in order to create an incident, the incident gets the creation timestamp of the user country. We support three countries from our...
View ArticleUrgent Change - Charm Customizing Issues
Hi Everyone, We are trying to customize the urgent charm processes as follows (ZMHF) 1. Select Action ‘Pass Correction To Test’ from the Action button dropdown & Hit Save2. A batch job runs every 5...
View ArticleInactive Objects and Open Repairs found
Hi All, I am applying Support Packs to my Solution Manager 7.1 system. I am in the Preprocessing step (SUM) and it has halted with: Inactive Objects and Open Repairs found. There is a transport that...
View ArticleAdd new field to viewconfiguration
Hello experts, We are running solman 7.1 SP10 and we are configuring our Service Desk. We have 2 roles: ZSOLMANPRO (1st and 2nd line helpdesk) & ZSOLMANREQ (endusers) When the helpdesk creates an...
View ArticleRuntime error ASSIGN_CASTING_ILLEGAL_CAST has occurred.
Hi Guru's, When I am trying to execute RFC_READ_TABLE function module.After giving table name and execute, It is giving ' Run time error ASSIGN_CASTING_ILLEGAL_CAST '.Could you please let me know what...
View ArticleITSM-SLA - IRT Status grows after confirmation of incidents
Dears,I noticed the IRT Status continue to grow even if the Incident has been confirmed. I thought any time counter should stop to increase as soon the ticket is confirmed. What could be the reason of...
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SMSY update from LMDB
Dear all, I am having trouble to update one of the System assignments in Logical component. System BIT was renamed to BIQ. BIT has been removed from SLD and LMDB and the synch job is running correctly...
View ArticleSolman Manger 7.1 upgrade
Hi, I am doing a Solman manager upgrade from 7.0 to 7.1 can you please help me with some documents of upgrade, ITSM process in it and also charm configuration.
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Previous Cycle has not been correctly completed for project
Hello All, I have encountered an unusal error while creating a Maintance Cycle in Project inside /nsolar_project_admin. it is showing my previous Cycle has not been completed properly. Does any one...
View ArticleIncident management Category Levels
Hi Gurus, In service desk incident management system. I am using Class CL_SDK_DOC_PROC_CRM_ORDER for mail triggering purpose. While triggering this class i am getting all the information of the...
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ZMDT add project not possible
Hello, in our solman 7.1 sp10 we cannot add a project for transaction type ZMDT (SMDT copy). The However, it is possible to add a project when using ZINC (SMIN copy). I am logged in with the business...
View ArticleSupport Team Determination in Solution Manager
Hello Experts I am currently configuring solution manager.There are some excellent articles available for this determination.I am having some queries regarding this.I have successfully configured the...
View ArticleChanging step user of SAP Solution Manager background processing jobs
Dear community, I would like to change the executing user for the following jobs: SM:REFRESH ENTRYSCREENSM:MIGRATE_LANG_DEP_SAPSCRIPTSM:FILL ISSUE BUFFER TABLE The jobs are actually executed by user...
View ArticleSmartform customizing
Hello everyone,as our business requirement we need to see processor name(SLFN transaction) in e-mail notification, but i can't find structure with field processor to insert in smartform. need your advice.
View Articlecan´t start JSPM
Hi fols, I need to upgrade de Java stack of my solman 7.1 SP10 but i can´t start the JSPM, when i run the command it just returns me this: D:\usr\sap\SLM\DVEBMGS00\j2ee\JSPM>runas /profile...
View ArticleHow to find if transports are moved to Production and CR/CD not closed?
Hi, If transported are moved till production and its good to close the Change document,how can we know without checking in the Import history or in the production logs?is there any report we can find...
View Article" BI Content Activation error in SAP Solution Manager 7.1"
Hi All, Currently we are working on SAP Solution Manager 7.1 SP8, While Performing Technical Monitoring --> System Monitoring --> Reporting Setting, BI Content Activation is getting failed with...
View ArticleUrgent-Withdraw a normal change
Hi All, We have 1 normal change document and it is having transport(SAP note was implemented and then reverted). We release this transport without data files/cofiles. Now how can I decouple it from the...
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ChaRM: Missing import transport request(background) at task list
Dear Expert, In ChaRM Task list for transport management, we use to have the selection of 'important transport request (Subset-baclground) and 'important transport request (baclground)' to...
View ArticleFM or BAPI to create a change request in Solution manager.
Dear all, I wish to create a change request in solution manager using FM or a BAPI. I used FMs "BAPI_NOTIFICATION_CREATE" or "CRM_SERVICE_ORDER_CREATE" to create the CR successfully.But I don't see any...
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