Hello Experts
I am currently configuring solution manager.There are some excellent articles available for this determination.I am having some queries regarding this.
I have successfully configured the support team determination via BRF Plus . My question is..
When a message will be raised from GUI using "Create support message" there SAP component is available as it will take automatically from the screen the issue is raised.When i am raising an issue in the solution manager itself there is no SAP Component field is available.I made it available using "Available fields" and found that this field is not a search help field.
I am bit confused what will be the process as User can either use GUI or UI to raise the message.Further i need to configure the categorization schema also.I need that support team should be determined based on the SAP Component and My categorization schema .But in the GUI categorization fields are not available and in UI user can't give SAP Component as he has to just select proper category and support team should be determined.
Please suggest a solution for the same
Waiting for the replies.Will award points as soon as i will get the reply
Rashmi