Dears,
I noticed the IRT Status continue to grow even if the Incident has been confirmed.
I thought any time counter should stop to increase as soon the ticket is confirmed.
What could be the reason of this strange behaviour ?
regards
Dears,
I noticed the IRT Status continue to grow even if the Incident has been confirmed.
I thought any time counter should stop to increase as soon the ticket is confirmed.
What could be the reason of this strange behaviour ?
regards