Hi Expert,
I am new to Solman. For some DVM requirement I have to configure System, Basic and managed system configuration of solman.
I have analyze my SAP landscape and come to know on every server one diagnostic agent is installed and 2 SMD is there in landscape. My query is how this system are interconnected and for what purpose it is used in solman and how to access DA and SMD. Also, What is the role of SLD in solman.
Any help is appreciated.
Thanks,
Dipesh Gupta
we have two solution manager system 1)sol 2)slm when we try to change the status to " customer action" or any other status in sol and save it gives the attached below error and the the status is not updated in slm. please advise
Hi experts,
1. I am a newcomer in SolMan and I want to know is it possible to add another system like PI or SAP NW Java stack only to SolMan and implement notes in these systems?
2. I want to apply notes through SAP Solution Manager without SNOTE, SUM only using Solution Manager standard tools, but I can not find guide about this.
3. I have just installed SolMan and I do not understand how to add another system how to do it?
Please help me experts!
Hi all,
I am trying to update patch to solution manager. While opening the SUM tool after starting of sum getting error.
system : windows server 2012 r2 std
Database: sybase ase 15.7
Provide the solution for this issue.
I checked the error likecertificates does not conform to algorithm constraints.
Thanks in advance
Rajeshkumar
Hi Experts,
We have added a new Support team in our ITSM, but when searched this is not displayed. For example, we have created a new business partner 455 in PPOMA_CRM, but when the same is searched in the UI, support team -> search partners -> Account ID is 455, it is not displayed. As a result of it, I could not assign tickets to this newly created team. Could you help me to understand the cause and help me fix the issue?
BP 455 is available in PPOMA_CRM
It is not displayed in the Incident.
Thanks,
Dinesh.
Hello Team,
We are planning for EHP upgrade,to list out the impact business process we are planning to implement BPCA.
I am trying to run BPCA in the system RS1,i selected EHP option in step 1 and in the step 3 i could not see any recommended support packages under support package name.
Am i missing some thing? could someone guide me.
Do i need to run TBOM before BPCA?
Could someone share document if you have any for configuring BPCA.
I have a question about the RETROFIT functionality in SOLMAN:
suppose while doing retrofit from a Task list, I marked one transport as Rejected by mistake.
Now I want to make it available for retrofit again.
Is there a way to do so ?
Thank you
Elena
Hi all,
Does anybody knows how to assign the attendance cost for Service Desk positions (employees) in SolMan, please ?
Thanks,
Marcos
Hello Expert,
I need to install Wily Introscope Agent on some servers to monitor an upgrade OS process among them.
Is it possible to install the Wily Introscope without using a Solution Manager system? Once the servers do not have SAP systems installed yet.
I was wondering that i could do this:
- Install Wily Introscope Manager
- Install Wily Introscope Agent in each server.
or
- Install Wily Introscope Manager one server
- Install Wily Introcope Agent in the other servers and connect them to the Wily Introscope Manager.
What do you think?
Thanks
M'a
Hi,
We are trying to push data of ECC system to SLD from RZ70 but getting timeout dump.
RFC SLD_UC and SLD_NUC are working fine.
Please help.
Dump attached
Regards
Bhargav Bhatt
Hi
We have an issue which is driving us crazy 
When we create a ZMCR (change request) we input a ZMHF (urgent correction) into the scope.
The change request gets approved and then we "handover to development". At this step, the urgent correction change document is automatically generated which works fine. However, when accessing the change document it says:
"The task list was not created successfully in SAP Change Manager or the task list is not active. Possible causes:
1. You are not authorized to create a task list in SAP Change Manager
2. You are not authorized to activate a task list in SAP Change Manager
3. The system landscape in SAP Solution Manager has changed and the task list is obsolete
4. The task list has been closed in SAP Change Manager"
Now, I know it's definitely 1 or 2 because it works for me (I do have higher authorization though). However, I have checked the access of everyone else and I'm 99% sure they have all the correct authorization to do this! The only thing they don't have is SAP_ALL and SAP_NEW which we don't want them having.
The users also performed a SU53 and the errors in this are not even relevant. It's stating they don't have ZMHF_06 in B_USERSTAT auth object. However, this is to update the change to "Production Approved" status...which has nothing to do with creating a task list and is nowhere near the first status that is used.
I'm at my wits end and can't figure this out.
Can anyone assist?
Thanks
Shaun
Hi,
I am performing solution manager 7.2 upgrade, I got below error in roadmap
configuration: phase PREP_INSTALL/RFCDEST_CREATE_O2S mentioned below.
Severe error(s) occurred in phase PREP_INSTALL/RFCDEST_CREATE_O2S!
Last error code set: RFC error system SID nr 00 function
'RFC_DESTINATION_CREATE' failed with code 3 key SYNTAX_ERROR: Syntax
error in program CL_BGRFC_SUPERVISOR===========CP .
RFC error system SID nr 00 function 'RFC_DESTINATION_CREATE' failed with code 3 key SYNTAX_ERROR: Syntax error in program
CL_BGRFC_SUPERVISOR===========CP
Cheers
Deeru
Hello, experts.
We are using solution manager 7.1 for our service desk. We have copied the standard SMRQ into ZMRQ and we are offering two ways of creating a service request - from a WebUI and directly from the ERP system using Help -> Create Support Message. The problem is the following - our support team determination is based on a category and is done using the FDT rule. When you create a ticket directly from the system however, the category is blank, and thus no support team is determined. Trying to assign a support team to a blank category in BRFplus works only after the first saved changes to a ticket, but not immediately upon creation.
That is why we had an idea to create one more transaction type, YMRQ alongside ZMRQ, so that a ZMRQ will be created from the WebUI, and YMRQ from the system. It will allow us to assign a support team using a BAdI. Is it a good or a bad practice? Is there a better solution that does not include creating two transaction types?
Any help would be appreciated.
Thanks in advance,
Borys
Hi Experts,
I am in the process of implementing GChaRM.
My client has different naming convention for user Ids in different systems.
The naming convention for the user Id in Non-PRD differs from the convention for PRD.
Naming convention for the users in SolMan is also different.
Due to this different set of naming conventions, we are facing issue in establishing a trusted connection through the Trusted RFC.
As this RFC utilizes the user Id currently logged in SolMan but the same Id is not available in the managed system.
Due to this different set of Ids, even the developers are not able to navigate to the related managed systems through the ChaRM UI webpage.
Can anyone suggest a possible long-term solution to this issue?
Thank you.
Regards,
Gopal
Hi Experts,
Currently we are working on Solution Manager 7.1 Sp13, Suddenly when I am performing system monitoring under Technical Monitoring tab in step4 when I am trying to copy standard template into customer name space it is not allowing me to copy it.
It is throwing me error "The RFC connection to the Solution Manager system is not Maintained ".
Please find attached screen shot for reference.
Any pointers to resolve this issue is highly appreciated.
Thanks in advance for your assistance.
Best Regards,
Manoj Maddukuri.
Dear Solman Experts,
What is PPM in Solution manager 7.1, how to configure PPM in solution manager,
Is the any functional consultant is required for configuration PPM,
Please help on this i am running out of time for Presentation.
Regards,
Hanuman
Dear SCN's
we are getting this issue in SUM 1.0 Sp14 phase 5.3 PHASE PREP_EXTENSION/EHP_INCLUSION
error : Add-On - request [ The program has not found a matching SAINT package for 'ST'.]
we are upgrading from solman 7.0 ST 400 SP 17 to solman 7.1 Sp14 in a single go as per the note : 1577909 - Enhancements for SAP Solution Manager 7.1 SR1 with Export DVD's
kindly check the below attached screenshot,
Hello together,
the title of this issue may be a bit confusing.
Let me try to explain:
Once an incident is created and saved in our sap solution manager we can trigger a mail (depending on the incident status) towards the reporter.
However, if the processor of the incident leaves the screen of the incident open (after he/she saved the incident) the customer reply does not get linked to the incident and the event queue administration (transaction: SWEQADM) shows "events with errors". After I go to tab "linkage with errors" and press the button "deliver again" (the processor left the incident screen in the meantime) the reply gets linked to the incident.
Is there any hint out there I can use to "reschedule" the linkage process automatically, or do I have to advice all of our incident processors to close and leave the incident screen (even though they pressed the save button)?
I really do appreciate your help/advice/hints in this manner!
A big thanks in advance!
Best
Lucas
Hi all,
Can any one explain this? 
all options for configurations seem to be missing.
Hello,
I am running Solution Manager 7.1 with SPS 13.
On some workstations, we have the problem shown in the image below.
Does anyone know the solution for this issue?
Regards,
John McCann