Hi,
Could someone please suggest some pointers for integration of Remedy ticketing tool with SAP Solution Manager ITSM?
I have checked on forums but did not find much information. Just that ARSLink can be used.
I am looking for some technical guidance in areas like are there some pre-requisite steps to be performed on SAP side, how is the interface setup to be done etc.
Regards
Shubhra
Hi Experts,
We have SAP Solution Manager 7.1 system with SP 11. We need to upgrade the SAP Solution Manager to 7.2 and implementing Technical Monitoring and ChaRM functionalities in it.
Can anyone please help me out with the Planning Template that I need to consider while doing the upgrade as well as implementing Tech. mon. and charm functionalities. for e.g.: the Server requirement, the OS level of the System are on(What if Systems are present different OS level) how to tackle this inconsistencies.?
It will be of great help if someone provides me with preparation planning guide which I need to take from all perspective to go through with it.
Thanks,
Rakesh Bhor
Hi Folks,
I am executing the SOLMAN_SETUP process in "managed system setup configuration" and I had received the attached error.
SOLMAN_SETUP-->Managed system setup-->configure'Managed system system without service delivery" and received "Maintains user error"
If any idea on this.
Regards
Karthik.M
Hello Experts,
In SAP EarlyWatch report for a production system, the system is being reported as not productiv system. Please help on how to change it to production sytem.
Thank you for your help.
Hi,
When we create a service desk message using 'Help -> Create support message' menu in any system in the landscape (that is connected to Solution Manager system), i know that the information that is automatically captured is the system details like SID, installation no., installed software components along with the transaction that the user is in currently and user ID.
However, if we also want the error (for which the user is creating the support message) that is encountered while running the particular transaction be also captured..then is there any standard configuration that can be done?
If yes, then could you please guide on how it can be done?
If not, then is it possible to do it with any BAdi or code changes?
Regards
Shubhra
Hello SND members,
Anyone implemented HELP CENTER where central repository is in Solution Manager...?We want to use in our HCM Portal Solution Manager as central repository...working with SHC_ADMIN and SI80 if needed??
Is not clear if we Need to have Content Server installed to use repository for documents in SOLMAN? I know SOLMAN has his own SAP KW but I found a note : 966400 where is mentioned that we need Content Server for Training documents....
Anyone who implemnted this? Maybe using File Share instead of SOLMAN?
Thank you!
Hello everyone,
I'm facing a recurring problem that has me somewhat stumped in Charm.
We're running SolMan 7.1 SP14
We've implemented Charm for a few projects, but also have 1 big maintenance project that is kept open for non-release changes & emergency fixes.
We have the /TMWFLOW/SCHEDULE_IMPORT scheduled every 30 minutes to import transports in our acceptance system that have the correct status in charm.
This works correctly most of the time. But from time to time, it seems to fail for the above mentioned big maintenance project. The job runs correctly (with the required variant to specify the system & client), but nothing happens. A few seconds of CPU time, tracing shows a big load of select queries & an update statement. But nothing arrives at the managed system (no entries in TWA alerts or import history)
In the corresponding tasklist within SolMan, nothing is logged either (which seems to be correct by design: if /TMWFLOW/SCHEDULE_IMPORT doesn't find anything, he doesn't log it in the tasklist calendar either). Unfortunate, because that means I can only guess what he did do.
And this situation doesn't change anymore, nothing is imported once this occurs.
A fix seems to be to schedule the import manually in the tasklist once, after which the import queue gets processed, and the next few times, import succeeds again.
I can rule out a restriction of rights since manually starting it does work. Setup seems to be OK as well, for the same reason.
But I'm not sure what to look at next in order to find a cause for this behaviour.
Has anybody had anything similar happen in the past? Any good ideas or suggestions?
Thank you for any assistance and for reading this far 
Dear Experts,
We are configuring Technical monitoring in solution manager, ECC development system is configured to get alert while we configure ECC QAS server facing issue. I have checked for the extractors all are reporting and its in green status. I have checked for data collection of the host agent and found the configuration agent XML is not reaching. I have followed the below note but it doesn't help me to solve this issue. Hostagent is in latest version.
1854525 - "Configuration XML <nbr> likely did not reach the agent" - Solution Manager 7.10
Need your suggestions to resolve this issue.
Regards,
Saravanan R.
Dear Experts,
We're struck with error during the Solution Manager SP upgrade (SP14) using SUM (Software Update Manager).
Error "java.lang.NullPointerException: while trying to invoke the method java.lang.Process.destroy() of a null object returned from com.sap.sdt.tools.proc.OsProcess.getProcessObject()." occurred during Execution phase step "Deploy SDM".
Please find below the Error log:
<!--LOGHEADER[START]/-->
<!--HELP[Manual modification of the header may cause parsing problem!]/-->
<!--LOGGINGVERSION[2.0.7.1006]/-->
<!--NAME[F:\SUM\SUM\sdt\log\SUM\DEPLOY-SDM_12.LOG]/-->
<!--PATTERN[DEPLOY-SDM_12.LOG]/-->
<!--FORMATTER[com.sap.tc.logging.TraceFormatter(%d [%6s]: %m)]/-->
<!--ENCODING[UTF8]/-->
<!--LOGHEADER[END]/-->
Dec 14, 2015 10:31:32 PM [Info ]: Number of source deployed components detected from components provider: 27
Dec 14, 2015 10:31:32 PM [Info ]: Number of source deployed components detected from components provider: 27
Dec 14, 2015 10:31:32 PM [Info ]: DeployController release is 7.10. Component version rule UPDATE_LOWER_ONLY will be used.
Dec 14, 2015 10:31:32 PM [Info ]: Deploy version rule has been set to updateLowerOrChanged in file F:\SUM\SUM\sdt\param\jspm_config.txt.
Dec 14, 2015 10:31:32 PM [Info ]: Deploy error strategy has been set to stop in file F:\SUM\SUM\sdt\param\jspm_config.txt.
Dec 14, 2015 10:31:32 PM [Info ]: Deployment prerequisite check error strategy has been set to stop in file F:\SUM\SUM\sdt\param\jspm_config.txt.
Dec 14, 2015 10:31:32 PM [Info ]: Undeploy error strategy has been set to skipDepending in file F:\SUM\SUM\sdt\param\jspm_config.txt.
Dec 14, 2015 10:31:32 PM [Info ]: Undeploy dependency rule has been set to stop in file F:\SUM\SUM\sdt\param\jspm_config.txt.
Dec 14, 2015 10:31:32 PM [Info ]: Deploy timeout has been set to 7200 seconds in file F:\SUM\SUM\sdt\param\jspm_config.txt.
Dec 14, 2015 10:31:32 PM [Info ]: Start parsing deployment order definition file F:\SUM\SUM\sdt\config\dodf.xml.
Dec 14, 2015 10:31:32 PM [Info ]: File F:\SUM\SUM\sdt\config\dodf.xml is parsed and relative deployment data model is extracted.
Dec 14, 2015 10:31:32 PM [Info ]: Start parsing deployment order definition file F:\SUM\SUM\sdt\config\dodfNonsupportedDCType.xml.
Dec 14, 2015 10:31:32 PM [Info ]: File F:\SUM\SUM\sdt\config\dodfNonsupportedDCType.xml is parsed and relative deployment data model is extracted.
Dec 14, 2015 10:31:32 PM [Info ]: Number of source deployed components detected from components provider: 27
Dec 14, 2015 10:31:32 PM [Info ]: Updating SDM...
Dec 14, 2015 10:31:32 PM [Info ]: Unpacking F:/SUM/SolMan_Patches/SDMKIT17_0-10006657.JAR to folder F:/SUM/SUM/sdt/tmp/unpack_SDMKit...
Dec 14, 2015 10:31:32 PM [Info ]: File F:\SUM\SUM\sdt\tmp\unpack_SDMKit has been deleted.
Dec 14, 2015 10:31:32 PM [Info ]: Directory F:\SUM\SUM\sdt\tmp\unpack_SDMKit has been created.
Dec 14, 2015 10:31:32 PM [Info ]: Stopping SDM server...
Dec 14, 2015 10:31:32 PM [Info ]: AS Java process ID 135 has been started.
Dec 14, 2015 10:31:32 PM [Info ]: Command line: F:\usr\sap\SID\DVEBMGS00\exe\sapjvm_5\bin\java.exe -Xmx900M -Djava.ext.dir=F:/usr/sap/SID/DVEBMGS00/SDM/program/lib;F:/usr/sap/SID/DVEBMGS00/exe/sapjvm_5/jre/lib/ext -cp . -jar F:\usr\sap\SID\DVEBMGS00\SDM\program\bin\SDM.jar shutdown Sdmguiport=50018 sdmHome=F:/usr/sap/SID/DVEBMGS00/SDM/program logfile=F:\SUM\SUM\sdt\log\SUM\OperateSDM_23.LOG
Dec 14, 2015 10:31:32 PM [Info ]: Standard out: F:\SUM\SUM\sdt\log\SUM\OPERATESDM_12.OUT
Dec 14, 2015 10:31:32 PM [Info ]: Deployment message for component SAP_JAVASL :
Dec 14, 2015 10:31:32 PM [Error ]: The following problem has occurred during step execution: java.lang.NullPointerException: while trying to invoke the method java.lang.Process.destroy() of a null object returned from com.sap.sdt.tools.proc.OsProcess.getProcessObject().
Any ideas, please?
Thanks & best regards,
Sreenu
Dear Colleagues,
This is Eunhwa.
In the change request managent 'Validation' Status, If I assign charm proejct and then assing the change socpe like ugent change or normal change, the production system which chang should be imported is generated automatically.
However, Although I assigned charm project and change type, the production system was not generated.
Which parts should I check to solve the problem?
Please reply me.
Best Regards,
Eunhwa
Hi All,
The UC are successfully imported in the Prod but still the status of the UC remains as "Auth to import " in Prod .Please let me know the reason.
Regards
Soundarya
Hi ,
I am facing some issue with the MMC console. the ABAP WP is not showing in my MMC. thus i am not able to start the application.
the machine is running with solution manager 7.1.
i tried to delete/create the service 'sapstartsrv.exe' but this does not work.
enclosed screen shot.
Please advise. 
Dear Team,
I have installed diagnosis agent and host agent for R/3 Production server(which is in cluster environment).
I n which i have select Agent on fly for physical server of R/3 diagnosis agent it it showing following error below
Error log:
On instance : pcbe6ci
Created 0 action(s).
0 Introscope Host Adapter Agent(s) from host pcbe6ci are connected to the EM.
Introscope Host Adapter configuration finished without errors, but on Enterprise Manager (utclsm:6001) no Introscope Host Adapter was detected from host pcbe6ci. Please check the log file jvm_smdagent.out whether the Wilyhost Agent could connect to the Enterprise Manager. If the Enterprise Manager configuration has been changed recently please restart the SMD Agent on OS level.
The Wily EM host name 'utclsm' can not be resolved by the agent running on pcbe6ci/pcbe6ci (pcbe6ci). Please provide a different host name, or adjust network connectivity.
Kindly advise,
Regards,
IMRAN.
Hi Expert,
We are using Solman 7.1 SP10.
Status changes occurred by the Solman batch user to knock it back to To Be Tested.
Change Document is normal change.
Please see the screenshot and advice it why this happened
Regards,
Abhinash
HI Expert,
We are using Solman7.1 & SP10
Retrofit was completed. However, the retrofit sub-status is still "Retrofit Needed".
Please advise how we can set the Retrofit sub-status correctly without breaking the relationship to the Retrofit CD which is displayed properly.
Regards,
Abhinash
Hello Guys,
I have one question on HP QTP licensing. We have SAP Enterprise support customer and they don't have any license for HP ALM,QC,QTP. But is it possible use HP QTP 2 free license withSAP Solution Manager Test Management without having any additional license of HP ALM or QC.
Thanks in Advance...!!!!!!
Best Regards,
Piyush Jain
Hi Expert,
We are using Solman 7.1,SP 10
In Normal Change, When we move the transport into sandbox,the action are failed.
we are not able to move the TOC to SBX.
In Action Tab button is enabled but in not happened.
Regards,
Abhinash
Hello,
We need to apply BI java and ADS support packages to our existing SAP NETWEAVER 7.4 Portal system.
But, while running mopzs in solution manager, mopz got stuck at select files phase and the same phase is running for a long time.
Our solman version is SAP SOLUTION MANAGER 7.1 SPS13.
I have tried following
1. Withdrawing all the MOPZs transactions which are in selection state in solman_workcenter TC.
2. deleting browser history.
3. checked SAP-OSS rfc - this is working fine.
4. The ID with which i am running mopz is already maintained in AISUSER.
5. Restarted the solution manager system.
But still facing the same issue.
Any Ideas how to solve this?
Regards
Praveen
All,
When we are creating a message from ECC, an incident is getting created but the Reported by field is coming as blank. Do you know of any settings that will populate the reported by field.
This is required to send an email to the user creating the message and if the Reported by is blank, then the email cannot be sent.
This is only for the scenario when message is created from ECC.
Regards,
Salil
Hello Everyone,
While performing SEA, analysis is not able to retrieve workload data...
Please guide me further how to deal with this error, which extractor should I be looking at or configuration ?
Thanks in advance.
Regards,
AD