'Create Follow-Up' button
Hi, In Incident we get a button ''Create Follow-Up'' at the top. How to remove this button ? Is there any config, where we mention, which transaction should have 'Create Follow-Up' button. RegardsPK
View ArticleSLD configuration for development / test SolMan
Hello Productive Solman is based on a central SLD, which configuration is recommended for development Solman , another central SLD, SLD bridge, local SLD. Thanks for your support Regards Eric
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Maximum Number of Results in Incident (ZMIN)
Hello!How is it possible to increase Maximum Number of Results in Incident (ZMIN) for all users?
View ArticleTechnical Monitoring - Report confirmed alerts
Hi experts, I already googled but couldn't find a solution.Where can I see ( I guess in workcenter) confirmed alerts? I mean, in technical monitoring, I get an alert and after confirming I don't know...
View ArticleUpload Best Practices in Solution Manager
Hi All, Is there a way to upload the downloaded SAP Best Practices for Philippines in the Solution Manager? We have downloaded the zip files from SAP Marketplace, it consists of document and config....
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EEM Question
Hi ! We wish to record end user transactions for say a month or so, to depict patterns in user/system behavior, address user/performance issues proactively, educate users in case of user mistakes...
View ArticleProcess DDXTT/DDXTF Entries while upgrading solution manager using software...
While upgrading solution manager 7.1 using software upgrade manager, I am stuck at the error: Process DDXTT/DDXTF Entries The program has found 396 entries in DDXTT and 2765 in DDXTF. All entries...
View ArticleEEM: SAPGUI scripting not enabled on server
Hi Gurus, I have setup SAPGUI EEM monitoring via SOLMAN 7.1 but after deployment there's an error message "SAPGUI scripting not enabled on server()-214722150:disabledByServer=True". I already checked...
View ArticleRequest/task is assigned to different client in Charm
Hi All, We did a change in the transport route, just adding a new transport group in the existing transport route. The Project consistency and everything looks fine. But, we are facing an issue while...
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Incident Management "QUERIES" authorization
Dear Solman Gurus, As screen shot below, i want to restrict "QUERIES" section. I dont want to customer create any query. How can i restrict it ? I restricted other admin tab(as screen shot), but i...
View ArticleCHARM: upgrade from 7.0 to 7.1 impacts
Hi Expert,I want to upgrade my SAP solution manager from 7.0 to 7.1 but I have some doubts about the impacts on the current Charm configuration. I read the charm upgrade document available in the SAP...
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ZMIV - SLA - Define Settings for Duration Clarification
Hi, We are facing issues with SLA calculation and IRT & MPT escalations. 1. When the new message is created (Transaction Type ZMIV), the ticket status will be send to support and the IRT usage %...
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IT Servicemanagement - (Enhance) Quick Search
Hi experts, in ITSM there is a searching functionality at the top-right (I call it quick search).With this search it is possible to search Incidents, RFCs, by Text or e.g. by Business Partner....
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System recommendations logs
Hi Experts, In our landscape System recommendations has implemented recently. The Job will run every Wednesday. we are checking the logs from SLG1. But we are unable to point out those warnings. can...
View ArticleHow to use 'Transactions', 'Configuration', 'Development' Tabs under...
Hi experts, we created interface scenarios with interfaces and interface steps in SOLAR01. In SOLAR02 the only useable tab (besides Administration) is Proj. Documentation. Other tabs display a note...
View Article3rd party Service Desk integration with Solman7.1 Incident Management
Hi, I am trying to integrate Service Now help desk to Solman 7.1 Incident Management. Basis setup is done. Now when I create Incident in Solman, in 'External Help Desk' assignment block, I think some...
View Articletext creation in bapi_notification_create
Hi, I have used Bapi_notification_create for creating message in Solution manager, am getting text description by default under LOG* text id. I need the description to be displayed according to...
View ArticleFile system monitoring by solution manager 7.1
Hi All, Currently I am modifying template provided in solution manager 7.1 to monitor all production systems in our landscape. I want to monitor free space % for all file systems except...
View ArticleHigh Update Response Time
Hi folks, how could I to check the High Update Response Time Thanks.
View ArticleSAP Solution Manager - IT calendar for Service Desk (Help Desk)
I’m tiring find if is possible use IT Calendar also for Service Desk (Help Desk). Example – we have some operators who are maintain tickets from customer. They are rotating during the day and we would...
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