ZMIV - SLA - Define Settings for Duration Clarification

Hi,

We are facing issues with SLA calculation and IRT  & MPT escalations.

1. When the new message is created (Transaction Type ZMIV), the ticket status will be send to support and the IRT usage % shown as "0" until we change it to "In Process"

2. As per the other SDN discussions the Table: CRMV_SRQM_DATSTA should contain only below entries,

Still I am not sure, the entries are enough to Automatically update the IRT usage and stop the SLA clock when the incident is set to In Process.

Could any one give me the clarity?

Thanks,

Kumar