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Incident sold-to party & product relation

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Dear consultants,

 

 

We have a requirement for our Solution Manager's service desk. I need the correct approach to the following scenario:

 

When I select the sold-to party field (e.g BP 142), then I use the advanced search for "Customer Item" is should filter the items of only the BP that I select, but this is NOT what is happening. It's search for all BP's items.

 

sold_to_party_productid.png

 

What is the correct approach to do this?

Do I have to modify the BOL object Product, or I have to create a "Z" Search Help?

 

Thanks & Kind Regards,

César Felce


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