All,
Lots has been written about this topic. This thing is so complicated. I know less than nothing about this. Very simple question to start with. In my Solution Manger/ITSM/Service Desk, I don't have a clue what I should call it, how do I see what is used to determine the support/service team being selected.
I'm not asking for a bunch of SAP Notes or endless reams of documentation that don't make a lick of sense. Very simply, can someone say how I may see what the thing is using to select the message processor or the support/service team to send the email to in my system.
More info. I added a new organization unit. The component used on the ITSM was created long ago by a SAP consultant and is just now being used. The other components are working. This one is not. Like the system doesn't know the component exits and the message processor is being defaulted.
I know this action is being used. AI_SDK_TEAM_MAIL_DET
But I don't know how the thing knows to use that action.
Remember. Please keep it simple.
Thanks, everybody. Y'all have a nice weekend.