Hi there,
I have some problems with the assignment block "Messages for dispatching".
1. Some users see more incidents / service requests than others, even though they have same roles, authorization etc.
2. Some users see for example 5 service requests, when choosing "processor = Unassigned", "team = all", "Message Type= Service Requests", but when they choose Message Type "All", they see 0 results. I mean atleast you would expect them to see the 5 service requests.
Hope that someone has experienced this and have a solution.
Kindly Regards