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Software Upgrade Manager (SUM) error in

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Dear Experts,

 

I am trying to upgrade my Solman from sp04 to sp12 during the step 2  I am facing following error

 

my ASCS and SCS running I am able to login through http://hostname:50000/nw and also visual admin

 

 

 

SUM error.jpg

 

 

sapmmc.jpg

 

 

Oct 12, 2014 6:16:53 PM [Info]: Loaded parameters for operation showUserCredentialsDialog.

Oct 12, 2014 6:17:06 PM [Info]: Changed the execution state of Step input-os-user-passwords from RUNNING to ABORTED.

Oct 12, 2014 6:17:06 PM [Error]: The following problem has occurred during step execution: java.lang.reflect.InvocationTargetException.

Oct 12, 2014 6:17:06 PM [Info]: Changed the execution state of Module input-credentials-dialog from RUNNING to ABORTED.

Oct 12, 2014 6:17:06 PM [Error]: A problem has occurred: com.sap.sdt.executor.exception.StepExecutionException: Problem while trying to execute operation on service  input-os-user-passwords. The following problem has occurred java.lang.reflect.InvocationTargetException. CSN Component BC-UPG-TLS-TLJ.

Could not obtain version info from start service

 

An error has occurred during the execution of the Specify OS User Credentials step with action input_credentials. Service com.sap.sdt.j2ee.services.servicesimpl.UserCredentialsDialogService failed with the following message:

 

 

Could not obtain version info from start service

 

 

You can find more information in the files /db2/SUM/sdt/log/SUM/INPUT-OS-USER-PASSWORDS_02.LOG and ProcessOverview.html.

 

_____________________________________________________________________________

 

 

 

<!--LOGHEADER[START]/-->

<!--HELP[Manual modification of the header may cause parsing problem!]/-->

<!--LOGGINGVERSION[2.0.7.1006]/-->

<!--NAME[/db2/SUM/sdt/log/SUM/INPUT-OS-USER-PASSWORDS_02.LOG]/-->

<!--PATTERN[INPUT-OS-USER-PASSWORDS_02.LOG]/-->

<!--FORMATTER[com.sap.tc.logging.TraceFormatter(%d [%6s]: %m)]/-->

<!--ENCODING[UTF8]/-->

<!--LOGHEADER[END]/-->

Oct 12, 2014 6:17:03 PM [Info  ]: Creating a proxy to the sapcontrol web service at http://midslm:50013

Oct 12, 2014 6:17:05 PM [Info  ]: Setting the credentials for user slmadm and a password.

Oct 12, 2014 6:17:05 PM [Info  ]: Using user name slmadm to authenticate against the SAPControl web service API.

Oct 12, 2014 6:17:05 PM [Info  ]: Setting the service timeout to 300 s.

Oct 12, 2014 6:17:05 PM [Info  ]: getParameterValue INSTANCE_NAME from http://midslm:50013

Oct 12, 2014 6:17:05 PM [Error ]: Error while obtaining the INSTANCE_NAME parameter value from the instance with number 0 on host midslm using the SAPControl web service API. For more information, see SAP Note 1401712.

Oct 12, 2014 6:17:05 PM [Error ]: Permission denied

Oct 12, 2014 6:17:05 PM [Info  ]: Could not establish a connection to instance 0 on host midslm by using HTTP protocol. SUM will attempt to connect to the instance by using the HTTPS protocol.

Oct 12, 2014 6:17:05 PM [Info  ]: Creating a proxy to the sapcontrol web service at https://midslm:50014

Oct 12, 2014 6:17:06 PM [Info  ]: Setting the credentials for user slmadm and a password.

Oct 12, 2014 6:17:06 PM [Info  ]: Using user name slmadm to authenticate against the SAPControl web service API.

Oct 12, 2014 6:17:06 PM [Info  ]: Setting the service timeout to 300 s.

Oct 12, 2014 6:17:06 PM [Error ]: Error checking if the {0} method is supported for instance 0 on host slm.

Error getting the supported web methods.

com.sun.xml.internal.ws.client.ClientTransportException: HTTP transport error: java.net.ConnectException: A remote host refused an attempted connect operation.

java.net.ConnectException: A remote host refused an attempted connect operation.

 

 

Oct 12, 2014 6:17:06 PM [Error ]: The following problem has occurred during step execution: com.sap.sdt.util.diag.DiagException: Could not obtain version info from start service

 

 

Use the information provided to trouble-shoot the problem. There might be an OSS note providing a solution to this problem. Search for OSS notes with the following search terms:

 

 

DETECT,input_credentials,input-credentials-dialog,input-os-user-passwords,com.sap.sdt.j2ee.services.servicesimpl.UserCredentialsDialogService,class com.sap.sdt.util.diag.DiagException

 

 

 

____________________________

 

<!--LOGHEADER[START]/-->

<!--HELP[Manual modification of the header may cause parsing problem!]/-->

<!--LOGGINGVERSION[2.0.7.1006]/-->

<!--NAME[/db2/SUM/sdt/log/SUM/CONFIGURE-SAPCONTROL-CONNECTION-FOR-CI_02.LOG]/-->

<!--PATTERN[CONFIGURE-SAPCONTROL-CONNECTION-FOR-CI_02.LOG]/-->

<!--FORMATTER[com.sap.tc.logging.TraceFormatter(%d [%6s]: %m)]/-->

<!--ENCODING[UTF8]/-->

<!--LOGHEADER[END]/-->

Oct 12, 2014 6:16:53 PM [Info  ]: SUM sdt directory is /db2/SUM/sdt/param.

Oct 12, 2014 6:16:53 PM [Info  ]: /db2/SUM/sdt/param/jump_config.txt file contains key  /sapstartsrv/httpsconnection.

Oct 12, 2014 6:16:53 PM [Info  ]: The https option /sapstartsrv/httpsconnection from file /db2/SUM/sdt/param/jump_config.txt is set to true.

Oct 12, 2014 6:16:53 PM [Info  ]: Could not listen on port: 50014. SSL connection could not be used for this port.

Oct 12, 2014 6:16:53 PM [Info  ]: Port: 50013 is opened and could be used.

Oct 12, 2014 6:16:53 PM [Info  ]: The system can be accessed via HTTP.

 

 

Please guide me what is wrong I am doing

 

Regards


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