Hi all,
we facing the following problem in SM 7.1 - SP10. We test the incident opening ZMIV as key user and in order to keep read-only the field "Installed base component", we applied the OSS note 1926788.
All seems ok, but when we define a business role ZSOLMANREQU, copy from SOLMANREQU, and we assign it to Role configuration Key ZSOLMANREQU, window able to create a new incident disappears in the home page of the key user.
Let me explain with some screen shot:
Whit this configuration for business role SOLMANREQU
Image may be NSFW.
Clik here to view.
the key user connecting to SAP CRM has the following home page (window to create a new incident exists):
Image may be NSFW.
Clik here to view.
When we change configuration:
Image may be NSFW.
Clik here to view.
The key user is not able anymore to create a new ticket in the CRM, as you can see below. The window is missing.
Image may be NSFW.
Clik here to view.
Is it possible to maintain the "Create new message" window?
Thnk yo very much
Best regards
Ines
