Hi Gurus,
My requisit: I have to make a flow of approvation when a Service Request is created depending of the category. e.g. If someone request a laptop, some persons will have to approve it in order to the user can receive the laptop. But I could have differents approve persons when other users. e.g. They request a vpn user, other persons will have to approve it.
Gurus, my question is, Can I do this with Service Request ? I have seen in Charm, I got a approbation block, the thing is I will need the same but for Service Request.
I read this
http://wiki.scn.sap.com/wiki/display/SAPITSM/Service+Request+Management+Service+Request+Fulfillment
But only speaks about a workflow checklist, and which is not valid to me, cause I need to each approver separately can approve it.
Any help is welcome.
Thanks you very much in advance.
Regards, Diego