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Incident can be saved without filling mandatory fields

March 23, 2016, 2:01 pm
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Dear Experts,

  My problem is this: Incident can be saved without filling mandatory fields using role SOLMANPRO

 

I saw the notes 1931783 - Incident can be saved without filling mandatory fields and 1772650 - ST710:You can save a message even though mandatory fields are not filled in but still I can save without filling fields marked as mandatory.

 

Because of that, my incidents are keeping without SAP Component and even without Sold-to-Party information

 

What can I do to solve this problem?

Best regards

Andrés Vargas S.

PCoE Consultant

Seidor Chile

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Could not connect to the host agent

March 24, 2016, 12:44 am
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Hello Experts,

We started configuration of our managed systems yesterday. But we have an issue with SapHost Agent. In smd/AgentAdmin SAP Host Agent we have warning with message Host Agent Version cannot be checked. If we start Agent Log Viewer the message is Could not connect to the host agent, Cannot establish the connection to SAP Host agent webservice. We checked NOTE 1862333 but everything seems all right. Downward you can see Agent Error Monitoring log.

 

We are running the latest version of Host Agent. Version of our diagnostic agent is 7.10.14.

Thank everyone for help.

 

DB4AgentLOG.png

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Last changed on of solutions

March 24, 2016, 3:02 am
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Hello,

can you please advise to me how to drill down user or last activity on solutions.

In solman_workcenter> Solution manager administration> Solutions I can see only information last changed on, but I would like to have more information.

 

solutions.jpg

 

Thank you.

Monika

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SM has been updated to SP14

March 24, 2016, 3:55 am
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Hi everyone,

We have faced with different issues after SP14 update such as wrong SLA calculation, missing icons in ITSM BSP, but the most annoying for us is confirmation of receipt.

Nothing has been changed in SCOT and it looks like

In different manuals it says that that the above configuration is used by default until application uses its own settings.

For example, if I send mails from SBWP and set transport options as following

The settings in SCOT will be ignored.

So, my question is where I can find similar settings for ITSM notifications?

I tried to find the setting in "Define transaction profiles" and its subtrees

And in "Condition Configuration"

And I tried to analyze the smartform.

I didn't find any clue which can help me to resolve the problem with receipt confirmation.

I will be really appreciate anyone who could help me!

 

Regards,

Artem

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Automatic Distribution of License Data failed for JAVA

March 24, 2016, 4:21 am
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Hello,

 

we are facing following problem. I tried to implement the Automatic Distribution of License Data in Solution Manager 7.1 SP13.

For ABAP Systems, no problem all is working fine, but all our JAVA Systems have problems.

 

license1.png

CPO is the JAVA System and CSR the ABAP System. Following is shown in the CPO log:

 

license2.PNG

 

Did I something wrong or why isn't it supported ? CPO System Informationen:

 

 

 

cpo.PNG

 

But all our Java versions have this problem, from NW 7.0 to NW 7.4

 

Best regards
Lukas

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Incorrect Email trigger to a partner function

March 24, 2016, 5:28 am
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Hello All,

 

We are using a  normal change for 3 Tier system landscape. There is a customized partner function as "Q&R", who supposed to receive mail when the status of the CD is in "In Q&R Review". But he is receiving mail for all the status changes which is irrelevant to him.

 

I have checked the Action definition of "Q&R mail sending" and in the start condition i can the only required status is maintained. Not sure why he is suddenly started receiving mails for all status changes. I do checked the Processing Log under the particular CD, where i can see the "Execute Actions" as "Sending Email for Q&R approval" after every status change.

 

Please help me to fix this issue.

 

Regards.,

Prabhushankar B

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Business Blue Print issue in solar01

March 24, 2016, 11:37 am
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Hello All,

 

In solar01 Business Blue Print i have an scenario for Business one application sales module Related Transaction code needs to be added in solar01 -> Transaction Tab -<name no found>

 

 

 

I have an Test Project Created in SOLMAN_project_admin and in system landscape I have defined

Business one application logical component

 

 

 

In smys Tcode i have select Business one application logical component

 

 

 

In solar01 -Business scenario - sales module Transaction is not defining

 

 

 

1) How do we define Non sap system Transaction in SOLAR01 business scenario

2) I have created manually system in LMDB and assign logical component

3) No Read and Trusted RFC for Business one

info.png

 

can someone help me attached screen for your reference

 

 

 

Thanks,

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Solman 7.2

March 24, 2016, 1:31 pm
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Hello Team,

How to apply for Solution Manager 7.2?

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Error in SAINT during Add-on Installation - error in XPRA_EXECUTION

March 24, 2016, 9:04 pm
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Dear Experts.

Hope you are doing well!

 

I have reached out for your help on a query during SOLMAN installation.

 

I am installing Solution Manager 7.1 SP14 (a complete new Setup). Post-installation, while doing SP14 upgrade, I am now stuck with error in SAINT transaction during add- on installation.

 

Details:

 

Basis component - 702

Error during execution Phase XPRA_EXECUTION.

 

Snapshot of the error below:

SAINT_Snap1.PNG

SAINT_Snap2.PNG

Request you to please help to proceed further and suggest.

Let me know in case I need to provide any further details for the same.

 

Thanks in Advance!

Awaiting a reply!

 

Bhargavi.

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Disable Read Receipt in Emails for Incident Management

March 25, 2016, 4:19 am
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Hi Team,

 

Our Solution Manager system is on Solution Manager 7.1 SPS 14. We have configured ITSM Scenario Incident Management and we have

configured Emails Notifications to different stakeholders.But, unfortunately, when Email Notifications are triggered it prompts

for Read receipts. We use Microsoft Outlook for Emails. We have done required configuration in SCOT to disable "Read receipts" in Email

Notification but the issue is still occurring.Can you please suggest what other configuration potentially needs to be done to disable "Read Receipt" in Emails.

 

Regards,

 

SAP Basis - Solution Manager consultant

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Unable to execute SAP TAO 2.0.7 scripts after up-gradation to SAP TAO 3.0.6.1

March 25, 2016, 1:37 am
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Hello All,

 

We have upgraded SAP TAO from 2.0.7 to 3.0.6.1, but we are unable to execute the 2.0.7 scripts now from test plan.

The Initialize context is working fine but start transaction component is not working.

 

Please suggest for the same

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CHARM: problem in Assign External Transport Requests

March 25, 2016, 7:11 am
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Hi expert,

 

I have a "normal change" with the state "in developement".

I add to change document an external transport request. Everything ok, but in the managed system the new TR is ready for import into test system and the normal change is still "in developement".

 

The expected behavior is that this happens after you set the action "pass normal change to test."

 

This failure creates many problems because we have a scheduled JOB that import the TR into test system.

 

Could you please help me?

 

Thanks in advance

 

Silvio

 

More info:

 

Solution Manager 7.1 SP13

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Unable to view project in BPB Tool / Power designer

March 25, 2016, 7:32 am
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Steps performed in solution manager  system

 

1) In solman_project_admin i Can see few projects Related to implementation , upgrade in solution  manager

 

2)Assigned below Roles to Solman User

/SOCO/FABRIC_ADMIN

/SOCO/FABRIC_USER

SAP_BC_WEBSERVICE_ADMIN

SAP_BC_WEBSERVICE_CONFIGURATOR

SAP_BC_WEBSERVICE_CONSUMER

SAP_SOL_KW_ALL

SAP_SOL_PROJ_ADMIN_ALL

SAP_SOLAR01_ALL

SAP_SOLAR02_ALL

 

 

3)I have installed BPB tool in Solman server desktop  and created few work list and  download package ID Number

 

The file ceconfig.txt should contain following details:

1. serverName

2. server

3. httpPort

4. httpsPort

5. packageID

 

 

issues in  PD ( Power designer ) unable to view 

 

 

With help of Package ID which was generated in Ceconfig.txt ,connecting in power designer

but unable to view any projects

 

 

can some help me

 

 

Thanks,

Rahul

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Restrict the Search criteria status in pull down list when searching ChaRM t.type

March 25, 2016, 8:20 am
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Hi All,

 

How to Restrict the Search criteria status in pull down list when searching ChaRM t.type

 

As shown below, for Normal change the search criteria status showing SDMJ, SMMJ and ZMMJ. but i kike show only ZMMJ option in this filed.

how to remove the SDMJ and SMMJ from this status field.

 

Any idea how to restrict the SDMJ and SMMJ from the below screen.

Search criteria status change.jpg

 

Also I have checked the 2147998 - How to restrict the status in pull down list when searching in CRM UI. but still showing the same status .

 

Rg,

Karthik

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EWA configuration for BODS

March 27, 2016, 4:44 am
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Hello,

 

I have configured EWA for BODS cluster and I am getting data as desired.

 

But i just wanted to know if configuring BODS EWA is sufficient, or should i configure BOE part also.

 

I have 3 nodes of cluster, so i guess i have to configure 3 WAS tomcat cluster also.

 

Last question: How to get all these in one EWA report, considering its cluster.

 

 

Regards,

Abhi

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Configuration of Solution Documentation

March 27, 2016, 9:16 pm
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Dear Experts,

 

I would like to configure Solution Documentation from scratch using Solution Manager 7.1

Could you please share with me same guides or blogs on how to configure it?

I have searched everywhere in internet including SAP Support Portal but could not find it

 

Thank you.

 

Regards,

Fadzly Iqbal

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Host availability metric

March 27, 2016, 10:00 pm
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Hello, experts.

Can anybody help me with the following:

host_availability.jpg

The screenshot shows Host availability metric. I want to know which units it uses here (marked with red rectangle).

My guess these are milliseconds, but I want to know for sure.

Thanks

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Read RFC creation of Managed System in Solution Manager

March 27, 2016, 11:06 pm
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Hi Support

 

We are receiving the following error while creating the Read RFC in
solution manager by using LMDB.

 

Error:
-----------------------------------------------------------------
No CENTRAL nor DIALOG instance known for system S11
Message no. SISE_CONF332
Diagnosis
No ABAP CENTRAL nor DIALOG instance known for system.
Procedure
Maintain the managed system in SLD and check the data in LMDB.
-----------------------------------------------------------------
The required screen shots are attached.

 

Hence we are unable to complete RFC connection and stuck in the
creation of Stack.xml for SAP upgrade.

 

Please, anybody can help us to resolve this issue.

 

Thanks
Sel

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Solution Manager Service Desk Information

March 28, 2016, 1:33 am
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Dears,

 

I try to generate support message from our ERP system to SAP Solution Manager, we get the message in the ITSM. But the message was missing the below Information:

 

  • Reporter Information.
  • Support Team
  • Categories
  • Text message from ERP system
  • ERP System information including the screen number error message Tcodes ...



can you help to check what was wrong with our system configuration.


your support is highly appreciated.


Thanks,


Jafer

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How to disable the copy option from ChaRM -Normal change screen

March 28, 2016, 8:43 am
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Hi ,

 

How to disable the copy option field from ChaRM -Normal change screen

 

Copy control.jpg

 

Rg,

Karthik

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