Hi All,

I am facing an issue for providing SLA to message based on their priority in CBTA ( solution manager).

How to proceed with this kindly help.

Thanks

Tanu

Hi Members,

Glad to be back on this forum. Creating this discussion to deepen my knowledge on the Solution manager CHARM configuration.

Currently we are using Symmetry CM tool for our change management process. Now we have build our Solution manager 7.1 SP11 environment, we are thinking of migrating to Charm from Symmetry considering the various benefits we are going to gain off.

As of now, we have configured Basic and System Configuration for my Solution manager system and also have ran Managed system configuration for most of systems in our landscape.

So what would be the next steps we need to consider for CHARM configuration or migrate to CHARM from existing tool.

Also if we are going to use CHARM,  we need to create users in Solution manager system for their usage. Would that cost additional user license costs?

And what to be consider during the configuration for Portal Java systems?

Does it work with the CTS+ ?

Really appreciate any help or advise on this.

Thanks,

Prasanna

Hi,

I am on SolutionManager 7.1.

There I get mails for closed issues with number 80000010511

I can't figure out where this message comes from.

In SOLMAN_ISSUE_MGMT I can't find this issue, these numbers goes to 800000103xx.

Does anybody know where I could find this issue?

Which table holds the issue number?

Thanks

and Regards

Christian

Hi All

I am configuring ChaRM for a 3 tier landscape in Solution Manager 7.1 SP14.

I have Dev as a real system and QA , PROD as virtual TMS systems.

I have done the configuration real to ChaRM and I am currently at the step where I need to activate ChaRM for a maintenance project.

before activation of chaRM I did a consistency check for the project where in the ended up getting below errors for RFCs :

can anyone please help me here.

Thanks & Regards

Neha Chauhan

Currently I am trying to setup an integration scenario to an external helpdesk using the IT Service Management WebService API

via the customer's own integration platform. I have already configured the logical port successfully receiving a System Guid from the integration platform. But the Webservice works in an synchronous mode so far. But in our scenario an asynchronous processing mode would be preferred in order to avoid timeout exceptions.

Now comes my question:

Does anybody know if this Webservice can also be configured as an asynchronous Webservice and how to do this?

Hi,

My client is going through SAP contract re-structure and resulting change in Installation numbers for the following SAP component systems and wondering what would be the impact. Appreciate if anyone has an experience dealing with this subject and sharing.

SolMan 7.1 with ChaRM functionalities.

ERP

PI

BI

Hello,

we want to monitor special exceptions with the Solution Manager and generate an alert in case of problem.

We found several documents that describes the configuration.

Some of them says, that we must create our own Metrics and Alerts in System-Monitoring-Configuration,

others are suggesing to use the configuration-button in the Exception-Management (part of Root Cause Analysis).

Which is the correct way ? It looks like both do the same !?

We tried both and doesn't get any alerts... The metrics are showed in System-Monitoring but the status is grey.

We know that there are ABAP-Dumps in the System and we can see them in the exception-management,

but no alert is generated.

Any suggestions ? First of all -> Which is the correct way to activate exception-management in MAI !?

SM7.1 with SP13

Good afternoon,  

Please I would like to know if exist a link for to do test with of configuration (Calculate SLA, Create Categorization, etc) in SAP Solman?  

Because in link http://www.sdn.sap.com/irj/scn/index?rid=/webcontent/uuid/502f62ea-c57a-2f10-87ba-e41e55c3d530 the user demo_itsm_cr not have permission for transaction SOLMAN_SETUP.

Thank you

Hi,

I hope i posted in the right thread.

In SU3, I'm unable to add new Set/Get parameter ID under Parameters tab, with error message Parameter XXXX does not exit.

May i know where shall i enable this parameter ID prior to this.

Thank you,

Regards,

Anthony

Hi Expert,

I have done the configuration for DVM in solman_setup,But system in not visible in dvm workcenter for selection.

any one have any idea how to add system for analysis?

What steps i have to follow to check my Solman DVM is correctly configured or not?

Regards,

Dipesh G.

Dear Team,

Queues are struck with ready status in SMQ2.

So we are manually processing the queues are releasing from smq2.

Why it is not releasing queues Automatically  from smq2 .

Please find the attached snap shot for your reference..

Kindly advise,

Regards,

Imran

Hello All,

Registered new SAP Router IP  with SAP last week , As we are aware about the changes of NEW SAP Router by referring below note

525751 - Installation of the SNC SAPRouter as NT Service

All the configuration are done has per the note , When we are Trying to install the service , below is the error screen image

Dear Team,

EWA report not generated completely for Ep Production system.

Kindly advise,

Regards,

IMRAN.

Hi all

Is it mandatory, that the connection to sap must be encrypted? Is there any note or instruction where is written that saprouter-sapserv connection must be encrypted using snc(sapcryptolib). If yes share the link of that document please, if no, how can I make a connection without snc(sapcryptolib).

Thank you

Best regards

Aram

Hi Experts,

I'm wondering if there are any templates/samples for SAP End-User Experience Monitoring scrips I can download from SAP Marketplace or SAP SCN? Looking for sample scripts for PoC of EEMon.

Any help please?

Thanks

MM

Hi experts for ChaRM,

could you help us with ChaRM workflow? It's not clear to us what is the best practice in Normal Change. We test all possibilites and describe procedure "What? If...".

We simulate: When ChangeManager set action "Released for Import" and IT Operator imports request to production system with flag error. What do we next?

We can set repair flag in tasklist, but it's only flag, not solution and workflow. We can't go back in action of Normal Change. There is only "Set Production Status". We suppose create next Normal Change, transport and import requests correctly into production system and then set repair flag at incorrect Normal Change. How IT Operator/ChangeManger watch over related Normal Changes?

Hi,

are there any kind education session - beside the wiki & video tutorial - available for EEM script maintenance, troubleshooting, EEM SolMan Configuration?

Thanks Martin

Dear Solman Gurus,

We have completed "Managed System Setup of BOE 4.0 system in Solman 7.1" relalted this document ; Managed System Setup of BOE 4.0 system in Solman 7.1 - SAP Solution Manager Setup - SCN Wiki

The problem is in Solman "Technical Monitoring" Availability is grey related the screen shot.

----------------------------------------------------------------------------------------------------------------------------

Also "Managed System Configuration FULL EWA" is completed related screen shots ;

---------------------------------------------------------------------------------------------------------------------------

Here is BO 4.0 and Tomcat configuration view ;

-------------------------------------------------------------------------------------------------------------------------------

On the other hand, i completed Technical Monitoring Steps for BO and Apache Tomcat ;

----------------------------------------------------------------------------------------------------------------------------------

Assigment Status in "Technical Monitoring" turned to Green;

--------------------------------------------------------------------------------------------------------------------------------------

Nothing appear in Reporting !

----------------------------------------------------------------------------------------------------------------------------

I am not sure also it will trigger EWA report ?

What Could be the problem ?

Best Regards

Hi, I am pushing ECC system  data from RZ70 but it getting  runtime error "CALL_FUNCTION_CONNECT_ERROR." RFCs SLD_UC and SLD_NUC are working fine. Correct gateway port maintained at SLD UI -->Administration -->SLD suppliers. category              Internal Kernel Error Runtime Errors        CALL_FUNCTION_CONNECT_ERROR Application Component  BC-MID-RFC Date and Time          01.12.2015 09:20:57 ---------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------- |Short text                                                                                        | |    RFC error when sending logon data.                                                            | ---------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------- |What happened?                                                                                    | |    Error in the SAP kernel.                                                                      | |                                                                                                  | |    The current ABAP "_SLD_APPL_SERV" program had to be terminated because the                    | |    ABAP processor detected an internal system error.                                            | ---------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------- |What can you do?                                                                                  | |    Note which actions and input led to the error.                                                | |                                                                                                  | |    For further help in handling the problem, contact your SAP administrator                      | |    .                                                                                            | |                                                                                                  | |    You can use the ABAP dump analysis transaction ST22 to view and manage                        | |    termination messages, in particular for long term reference.                                  | |                                                                                                  | ---------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------- |How to correct the error                                                                          | |    " "                                                                                          | |                                                                                                  | |    The internal system error cannot be fixed by ABAP means only.                                | |                                                                                                  | |    You may be able to find a solution in the SAP note system. If you have                        | |    access to the SAP note system, try searching for the following terms:                        | |    "CALL_FUNCTION_CONNECT_ERROR" " "                                                            | |    "_SLD_APPL_SERV" or "_SLD_APPL_SERV"                                                        | |    "GET_DATA"                                                                                  | |                                                                                                  | |    If you cannot solve the problem yourself and want to send an error                            | |    notification to SAP, include the following information:                                      | |                                                                                                  | |    1. The description of the current problem (short dump)                                        | |                                                                                                  | |      To save the description, choose "System->List->Save->Local File                            | |    (Unconverted)".                                                                              | |                                                                                                  | |    2. Corresponding system log                                                                  | |                                                                                                  | |      Display the system log by calling transaction SM21.                                        | |      Restrict the time interval to 10 minutes before and five minutes                          | |    after the short dump. Then choose "System->List->Save->Local File                            | |    (Unconverted)".                                                                              | |                                                                                                  | |    3. If the problem occurs in a problem of your own or a modified SAP                          | |    program: The source code of the program                                                      | |      In the editor, choose "Utilities->More                                                    | |    Utilities->Upload/Download->Download".                                                        | |                                                                                                  | |    4. Details about the conditions under which the error occurred or which                      | |    actions and input led to the error.                                                          | |                                                                                                  | -------------------------------------------------------------- ategory              Internal Kernel Error Runtime Errors        CALL_FUNCTION_CONNECT_ERROR Application Component  BC-MID-RFC Date and Time          01.12.2015 09:20:57 ---------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------- |Short text                                                                                        | |    RFC error when sending logon data.                                                            | ---------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------- |What happened?                                                                                    | |    Error in the SAP kernel.                                                                      | |                                                                                                  | |    The current ABAP "_SLD_APPL_SERV" program had to be terminated because the                    | |    ABAP processor detected an internal system error.                                            | ---------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------- |What can you do?                                                                                  | |    Note which actions and input led to the error.                                                | |                                                                                                  | |    For further help in handling the problem, contact your SAP administrator                      | |    .                                                                                            | |                                                                                                  | |    You can use the ABAP dump analysis transaction ST22 to view and manage                        | |    termination messages, in particular for long term reference.                                  | |                                                                                                  | ---------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------- |How to correct the error                                                                          | |    " "                                                                                          | |                                                                                                  | |    The internal system error cannot be fixed by ABAP means only.                                | |                                                                                                  | |    You may be able to find a solution in the SAP note system. If you have                        | |    access to the SAP note system, try searching for the following terms:                        | |    "CALL_FUNCTION_CONNECT_ERROR" " "                                                            | |    "_SLD_APPL_SERV" or "_SLD_APPL_SERV"                                                        | |    "GET_DATA"                                                                                  | |                                                                                                  | |    If you cannot solve the problem yourself and want to send an error                            | |    notification to SAP, include the following information:                                      | |                                                                                                  | |    1. The description of the current problem (short dump)                                        | |                                                                                                  | |      To save the description, choose "System->List->Save->Local File                            | |    (Unconverted)".                                                                              | |                                                                                                  | |    2. Corresponding system log                                                                  | |                                                                                                  | |      Display the system log by calling transaction SM21.                                        | |      Restrict the time interval to 10 minutes before and five minutes                          | |    after the short dump. Then choose "System->List->Save->Local File                            | |    (Unconverted)".                                                                              | |                                                                                                  | |    3. If the problem occurs in a problem of your own or a modified SAP                          | |    program: The source code of the program                                                      | |      In the editor, choose "Utilities->More                                                    | |    Utilities->Upload/Download->Download".                                                        | |                                                                                                  | |    4. Details about the conditions under which the error occurred or which                      | |    actions and input led to the error.                                                          | |                                                                                                  | -------------------------------------------------------------- Please suggest. Regards, Harsh

Hi All,

I have a issue regarding web application recording through Solution Manager.

In Test Configuration I'm using Executable type as URL and in executable I'm giving the URL of the web application.

After logging in the web application its not capturing all the mouse clicks.

And the one which got captured is failing while executing the script.

I have attached screen shots for the same.

Is there any other way of recording web application ? Or is there any setting which I'm missing ??

Kindly help me on this.

Thanks in Advance.

Regards,

Pragya