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SLA dates are not calculated automatically
Hi, Indicators for response profile is priority. When transaction create, service and response profile assign automatically at SLA assignment block.SLA dates aren't calculated when transaction save....
View Articleerror occurred in phase PREP_EXTENSION/EHP_INCLUSION while doing solman...
Dear Experts, I am updating SP05 to SP14 in Solution Manager through latest SUM. Getting below error at PREP_EXTENSION/EHP_INCLUSION Severe error(s) occurred in phase...
View ArticleBadis for Service Desk
All, When we go in Edit mode for an Incident in Service Desk and if we change anything in Support Team, Incident Processor and Reported By....then it triggers an email. We have a requirement wherein,...
View ArticleMessage Processor cannot be deleted
Hi Expert,I am new in Solman, We are using Solman7.1 SP10.What happens one consultant who is not belong to Solman team but he is enter in incident and created the RFC from that incident and also delete...
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Error Custom Code Management Setup in Part 7 Schedule Collector Jobs
Dear SAP Experts, I have problem with setup CCLM in our solman system (ST 710 SP 13). the managed system is ECC 6 EHP 6.I just configure from solman side from solman workcenter in custom code...
View ArticleTest Management in Solution Manager 7.1
Hi All, I am very new to Solution Manager 7.1, i have been assigned a task for Solution manager Testing( i am not sure if i am using the correct term). Please let me know if i can get a step by step...
View ArticleHow to use distribution list with ppf action?
Hello, I created a distribution list with multiple recipients (E-Mail addresses, type: internet address) and I want the action ZMIN_STD_MAIL_SUPPORTTEAM to send the smart form document to all...
View ArticleWorkcenter Technical Monitoring with Nagios ?
Dear Solution Manager Community,I need to raise a question as I was not able to find any related Information on this topic and fear that there is none as it is not an option in Solution Manager. The...
View ArticleDuration Displayed in Word Document Format of an Execution Report in CBTA
Hi, I am replaying a recording in CBTA. The execution report is in Word Doc Format. I have attached the screenshot of the same. Please let me know if it is possible to eliminate this in the report.
View ArticleService Desk e-mail notifications
Hi all, Currently I am configuring VAR SolMan and faced issue with email notifications functionality. Support team need to receive email notification about new ZMIV incidents are creeated in system. I...
View Articlecreate badi for CRM_SLADET_BADI determine SLA based on support team
Hi All, Pl help me to implement Badi for add-in CRM_SLADET_BADI for SLA determination for multiple support team with respective service & response profile auto detect. By default mentioned service...
View Articledoes not twice debugger for COM_PARTNER_BADI/DETERMINATION_ADD_IN_1
Hi, We use incident (ZMIV) transaction type in the process. This transaction type has partner schema (ZMIV0001). This schema has SLFN0004 partner function. Partner function’s Access sequence is badi...
View ArticleTechnical Monitoring for NON-SAP Sybase IQ
Dear Solman Gurus, We want to activate Technical Monitoring (E2E, email notification, metrics) for NON-SAP Sybase IQ 16.0. There is no any SAP Installation on SYBASE IQ on its server. So how do we send...
View ArticleSOLMAN 7.1 SP 12->INCIDENT MANAGEMENT->AUTHORIZATIONS AND MAIL NOTIFICATIONS
Hi experts, i have a cuestion, we implemented solman 7.1 sp12 to support customers(var scenario), we are not basis consultants(we are BO and data services consultants) so we do not know too much about...
View ArticleCopy of Solution through a report
Hi All, I want to Copy a Solution through a report. The Solution which i am trying to copy is a big one and results in connection time out. Kindly let me know if there are any reports available to copy...
View ArticleSet Default Value in CRM UI search
Hi, We have many transaction types for Incidents like ZMIN, YMIN ..etc. and value for one of them e.g. ZMIN should appear by default in the CRM UI search. Please help me with steps how this can be...
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SM_SIDCLNTNO_READ and SM_SIDCLNTNO_TMW error
Dear Team, We are doing the managed system configuration of R/3 prd server in solution manager 7.1 server. maintain RFC's sm_sidclntno_read and sm_sidclntno_tmw got error in solution manager...
View ArticleHow to stop copying of ChaRM CD
Hi, We have implemented ChaRM in Solman 7.1 Support Pack 13. We have restricted user authorization in ChaRM CDs via authorization object B_USERSTAT.But we have a requirement that the users will not be...
View ArticleRFC does not approved without CD
Hi ChaRM Expert, We are using Solution Manager 7.1 SP 10. RFC is stuck due to no Document type in Scope assignment block and the status is "Approved". So,I just want to know where we can do the...
View ArticleBPMon Alerts- Graphical view
Hi, I have configured the Monitoring Objects & now getting Alerts in Alert Inbox. I want to know where exactly I need to check to see the alerts in the Graphical process flow. is it in Component...
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