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Issue while raising Incident from Managed system

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Hi,

 

I am not able to create an incident from managed system ECC.

 

When I click on 'Create Support Message' from help menu, I get below error

 

' Customizing for feedback functionality missing'

 

I have maintained BCOS_CUST details correctly as details below

 

Appl: OSS_MESG

+W

Back RFC

+620

+1.0

 

I got few posts related to same issue, but no specific answer for this. Can anybody tell what is the exact issue.

 

Regards

PK


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