Hi all,
I'm trying to configure our incident and problem transaction types to use our defined status values.
I've added the user statuses in through the IMG, and when I go to save, I get the following message:
Diagnosis
You specified in the procedure control of status CONF and status CANC that both statuses be replaced by the procedure 'Close'. Both statuses have a status number.
System Response
When the procedure 'Close' runs, the System will try to set statuses CONF and CANC. They cannot be active at the same time because they both have status numbers so the entry is rejected.
Procedure
- Delete one of the two statuses
or - give only one of the statuses a status number
or - change the procedure control.
Now, we need to use both of these statuses so I'd like to change the procdeure control. I'm just not sure where to do that. Any thoughts?