Hi,
We've recently implemented the SLA functionality in our SolMan ITSM system. Based on our requirements, we assigned the service products to the category 4 entries in the categorization schema. As an effect, we had to replace certain category 4 entries with new and more appropriate ones. Is it possible then to expire the old categories that we replaced to prevent the users from choosing them?
Hoping for your assistance. Thanks in advance.
Regards,
Theresa