Hi Team,
I have followed the step by step documentation for the configuration of the email based on the IRT and MPT timings.
I have done all the steps mentioned in the document.
SLA Management - SAP IT Service Management on SAP Solution Manager - SCN Wiki
Kindly let me know whether I missed any of the important config steps.I am not able to see any mails getting triggered in SOST.
I am filling the message processor while filing the tickets.
Action logs
Background Jobs are getting completed.
Regards,
Mallesh