E-Mail inbound workflow WS00200001 stuck in status "READY" (dialog step)

Hello,

I want to send an E-Mail to the SAP SolMan (support e-mail address) so that it shows up in the inbox of the crm ui. I executed the steps in the following guide:

http://wiki.scn.sap.com/wiki/display/SAPITSM/E-MAIL+INBOUND+CONFIGURATION-+ALM%3A+Incident+Management#E-MAILINBOUNDCONFIGURATION-ALM:IncidentManagement-1Overview

After sending the e-mail TC: SWI1 is showing the following. So far, so good.

The problem is that I have to manually execute the task TS00207914, because its status is "READY". As far as I know this is happening because the task is a dialog step and I want it to run automatically in the background.

When opening TS00207914 in TC: PFTC you can see that method DONOTHING and objecttype ERMSSUPRT2 is used (as mentioned in the guide). But the method has the dialogbox checked and you cannot uncheck it.

I already tried using objecttype ERMSSUPRT, because there the dialog checkbox of method DONOTHING is not checked, but then I didnt recieved any e-mails in the CRM UI at all.

What am I missing here?

Thanks!

Regards

Tobias