Hi All
I have noticed that for each BPMon MAI MO there is the ability to create a Custom Description, which seems to be quite usefull in the Notification via Email to place custom descrition into you Email Notifications. I also found that it allows adding URLs into te custom description which again is great. I know exactly where to select that this custom description into the Notification (emial) and Incident.
Now, a customer has the requirement that in the incident there is the same custom descriptions with URL, but the Custom Description box information when placed into the Text Assinment Block in the Incident does not get converted properly.
ex:
In the email notificstion it appears as follows:
Custom Description
Alert Details in Satellite System - <where this is a hyperlink to alert details i broke the link to protect security>
Problem Indicators:
One or more Shopping Carts has no follow on Document
Error Handling:
Click on below link Alert Detail
However in the Incident Text Assignment Block it appears as follows:
Custom Description https://hostname:port/sap/bc/gui/sap/its/webgui?%7etransaction=*%2fSDF%2fAD%20%2fSDF%2fAD-4%3d20151117%3b%2fSDF%2fAD-5%3d194304%3b%2fSDF%2fAD-SOLMAN_INST%3d0020624139%3b%2fSDF%2fAD-SOLMAN_SID%3dSDQ&%7etransaction%3f%2fSDF%2fAD-4&%7etransaction%3f%2fSDF%2fAD-5&%7etransaction%3f%2fSDF%2fAD-7&%7etransaction%3f%2fSDF%2fAD-8&%7etransaction%3f%2fSDF%2fAD-CONTEXT_ID&%7etransaction%3f%2fSDF%2fAD-DATE1&%7etransaction%3f%2fSDF%2fAD-DATE2&%7etransaction%3f%2fSDF%2fAD-INFO1&%7etransaction%3f%2fSDF%2fAD-INFO10&%7etransaction%3f%2fSDF%2fAD-INFO2&%7etransaction%3f%2fSDF%2fAD-INFO3&%7etransaction%3f%2fSDF%2fAD-INFO4&%7etransaction%3f%2fSDF%2fAD-INFO5&%7etransaction%3f%2fSDF%2fAD-INFO6&%7etransaction%3f%2fSDF%2fAD-INFO7&%7etransaction%3f%2fSDF%2fAD-INFO8&%7etransaction%3f%2fSDF%2fAD-INFO9&%7etransaction%3f%2fSDF%2fAD-METRIC_ID&%7etransaction%3f%2fSDF%2fAD-OBJECT1&%7etransaction%3f%2fSDF%2fAD-OBJECT2&%7etransaction%3f%2fSDF%2fAD-OBJECT3&%7etransaction%3f%2fSDF%2fAD-REF_MONID&%7etransaction%3f%2fSDF%2fAD-SOLMAN_INST&%7etransaction%3f%2fSDF%2fAD-SOLMAN_SID&%7etransaction%3f%2fSDF%2fAD-TIME1&%7etransaction%3f%2fSDF%2fAD-TIME2&sap-language=EN&sap-client=205 <br/><br/><br/>Problem Indicators: <br/>One or more Shopping Carts has no follow on Document <br/>Error Handling: <br/>Click on below link Alert Detail <br/>Escalation Path:<br/>Assign Parliament sold-to-party and SRM Consult team with category as Email, SRM, BP Monitoring, Monitoring Alert - Low, <br/>
The entry box for Custom description obviously is a html editor, it then seems like in the Incident the html is not converted correctly, howver if it is allowed to select Custom Descriptions into auto-incident creation as a standard, surely it should display correctly in the resultant incident text assignment block?
I have scoured the Marketplace and web in general not finding any reference or help.
Please if anyone can assist it would be highly appreciated and points awarded.
Regards