ITSM: Create automatically a ticket from a E-Mail

Hello everybody,

we are using ITSM with the SAP Soltuion Manager 7.1 SPS12. Now we have configured the Email Inbound scenario.

We have a new requirement. The Solution Manager should create from an email ticket automatically a ticket. I have searched about this and found no information.

Is this function only possible with IC Webclient or is there an chance to implement this on our SolMan?

Thanks for your help

Regards

Roman Koch