We've set up the ITSM scenario according to the wiki page.
We get e-mails into the Incoming E-mail Inbox. We can create Incidents from the e-mails. Unfortunately, the neither the e-mail header text nor the body text are copied into the incident. There's some configuration missing, but I can't find it.
For incidents, we use transaction type YMIN, a modified copy of SMIN.
The transaction type refers to text determination procedure YMIN0001.
I've mapped the text types for our transaction type YMIN as below (see wiki chapter 6.3). What I'm trying to achieve is this:
- Initial text transfer from new e-mail:Defines the text type to which the e-mail text is copied
So I've mapped INIT to SU99 (Description)
The text determination procedure YMIN0001 has been defined as below
Here, I'll have to admit I don't fully understand what I'm doing. At first, YMIN0001 was a direct copy of SMIN0001, where the entries had no Transfer or Access sequence. Then, as that didn't work, I tried explicitly adding the Transfer to A and adding an access sequence, which can be seen in the first four entries.
So, when I choose an e-mail from the Incoming E-mail Inbox and create an Incident of type YMIN, I'd expect the e-mails body text to appear as Description text in the incident. That's not happening. Why?
