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Charm not sending emails for Normal Change Request

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Hello,

 

I am trying to activate sending mail from Normal change request - copy of SMMJ_ACTION, but mail isn't getting triggered from the Normal change request.

Secondly  I would like all users to be able to see import option for Preliminary import and if they execute  it, they should get an error.

 

Not assigning the authorisation code in the role users are unable to even get the view option .

 

User status defined are

User status.jpg

 

 

 

Only developers can request preliminary import.. As developer

 

developer request preliminary import.jpg

Once  request preliminary import action is clicked and status moved to 'Preliminary Import requested',  developer  can only see the option

below. However I would like them to see also the option to Perform Preliminary import into UAT ' so that  when they click on it they should give an authorisation error.

 

We have had to completely take the  authorisation ZMMJ_05 , which is  the action approve preliminary import (also performing an import) ,

and there is no view option, as giving this actually performs an import

developer unable  see the preliminary import option.jpg

 

However the basis team can see the two screens as they have authorisation ZZMJ_O5 to import.

 

Basis import into UAT.jpg

 

Ideally we want developers to be able to see both, but if they click on Perform Import to  they should get authorisation issue. - not authorised.

 

It should work like the next option  below,  developers can see next option 'Authorise for Production Import', even though  authorisation code isn't assigned, so if they go to action it, they will get an error message.

 

Developers can see Authorised to production.jpg

They get error message below which is good.  this is how ZZMJ_05 should be working.

But not authorised to  for import.jpg

 

My biggest challenge though  is when we click on action 'Request Preliminary Import into Pre-production'  no email is generated.

 

I have checked the action profiles and partner determination definition and all seems ok,  but action isn't generating any emails.

 

SCOT is configured correctly and there are no emails either in SOST waiting to go out.  SWUD is also configured correctly and solution manager is sending other mails.

 

Can't seem to pin down the issue with automatic generation of mails when an action is supposed to send mail and the send mail actions have been configured as below

 

E.g. of configuration for developer for example, the change manager and all also have this configuration done..

 

Send email to developer.jpg

 

Send mail form.jpg

 

 

send mail parameter.jpg

 

Thanks

 

Tolly


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