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Incident Management: Replicating Support team & Message Processor relationship for custom additional support team and message processor partner functions in Solution Manager 7.1

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Experts,

 

In my current assignment I need to setup additional Support Team and Message Processor along with standard SLFN0003 and SLFN0004 functions. Now to do that I need to hard code same relationship for my custom partner functions as current relationship exists between SLFN0003 (Support Team) and SLFN0004 (Message Processor) like its recalculating relationship between employees and service teams based on ppoma_crm. Does anyone know which place this relationship hard coded and how should we replicate that for the custom partner functions.

 

V/R

Mehul


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