SAM: No unplanned downtime of work mode management

Hello,

we have SAP Solution Manager 7.10 SP10 and we test Service Availability Management (SAM).

All steps of the configuration was done. Only step "Import Services Outages from MAI" of the SAM configuration was not executed, because we do not use technical monitoring.

We stop and start a backend system and see the unplanned downtime in the work mode management (WMM). At next we check all entries of SAM. But there is no entry of the unplanned downtime.

Some technical help or suggestions will be useful for us.

Thanks and regards,

Helmut Schröder