i've created a BPM using type CRM Service Documents to try to retrieve changes and request for changes, however it returns no data. i left the transaction type empty (no restrictions). when it runs it only returns incidents. (transaction types ZMIN and ZMI1). why does it not return data for all the different transaction types? it appears to be limited to just retrieving incidents.
has anyone been able to create a monitor against changes and requests for changes?
thanks for any input!