action profile that send an email to dispatcher when requestor create a incident in ITSM

Hi, Colleagues

I want to know whether there is any function that notification mail is sent to service desk message dispatcher in Solution Manager ITSM when requestor create a message.

In the service desk, IRT is very important. Because IRT is related with service level agreement.

For this reason, I want to make a notification be sent to service desk when requestor create a message.

Is there any way to make a notification in Solman ITSM?

If then, please give me a guide.

Thanks.