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CHARM Normal Change Project Cycle empty

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Hi Gurus,

 

We are facing an issue in Normal Change in CHARM. The Project cycle and current phase is empty (not auto populated) when we select Normal Change in Scope assignment block. It is working fine for Urgent changes. We have only one project active for both urgent and normal changes. Normal change works fine in CHARM development system. Can anyone please help me getting this fixed ?

 

Current "phase is Development with Release". We are using Normal Change for the first time in production.

 

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