Hierarchy for Service Product in Solution Manager ITSM

HI,

This is Eunhwa. I am handling ITSM in Solution Manager.

During configuration of ITSM, I was confisued to undersated CRM Concept in ITSM.

Because ITSM is on CRM engin, there are many CRM Concetp.

I should explain Service Product and Product 'Investigation' to customer. However, I don't know how to do it.

Do you have anyone who has information regarding CRM concept 'Service Product' and 'Investigation which is related with SLA Schema' in a ITSM aspect?

And, in ITSM configuration in Solution Manager, Why shoud I create a Hierarchy for Service Proudct in Solution Manager ITSM configuration?

Please give me a guide.

Thanks in advance.