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SAP SolMan disconnects with monitoring tool

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Hi Experts,

 

I am sick and tired trying to find a solution or at least reason for below error:

our Solution Manager 7.1 is experiencing connection problems with monitoring system - BCM Patrol.

It is happening from time to time on different ocasions and lasts around 10 minutes. After that - it work ok for few days.

 

Error in SM21:

15:39:16 RD                                     Q0  I Operating system call recv failed (error no. 10054)

15:39:16 RD                                     S2  3 Connection to CPI-C client 027 was closed

15:39:16 RD                                     S7  4 > Partner LU name:

15:39:16 RD                                     S0  R > Host: YYY

15:39:16 RD                                     S0  I > Partner TP Name: sapinfo

.....

 

15:48:22 RD                                     Q0  I Operating system call recv failed (error no. 10054)

15:48:22 RD                                     Q0  I Operating system call recv failed (error no. 10054)

15:49:19 WRK  000                               Q0  Q Start Workp. 0, Pid 1508

15:49:19 WRK  000                               Q0  Q Start Workp. 2, Pid 5948

15:49:19 WRK  000                               Q0  Q Start Workp. 1, Pid 8260

15:49:19 WRK  000                               Q0  Q Start Workp. 3, Pid 7768

15:49:36 DIA  000 000 SAPSYS                    A1  0 Initialization complete

15:49:36 DIA  000 000 SAPSYS                    A1  4 > in program , line ??? , event

15:49:36 DIA  000 000 SAPSYS                    R4  7 Delete session 001 after error 050

15:49:36 DIA  000 000 SAPCPIC                   R4  9 Communication error, CPIC return code 020, SAP return code 223

15:49:36 DIA  000 000 SAPCPIC                   R5  A > Conversation ID: 10036902

15:49:36 DIA  000 000 SAPCPIC                   R6  4 > CPI-C function: CMSEND(SAP)

15:49:36 DIA  002 000 SAPSYS                    BS  5 The buffer synchronization has not been called for 562 seconds

15:49:43 DP                                     Q0  G Request (type DIA) cannot be processed

 

 

Error in ICM logs:

XXX -  SolMan server

YYY -  monitoring server

 

Thr 5032] Wed Nov 19 15:49:37 2014

[Thr 5032] *** ERROR => IcmReadFromPartner(id=22/43300): No data from server received (rc=MPI_EBROKEN: pipe broken/canceled/7) [icxx

 

I can see some disconnection errors in dev_rd but happening more ofthen that errors in ICM logs:

*  LOCATION    SAP-Gateway on host XXX / sapgw00

*  ERROR       connection to partner 'YYY:15363'

*              broken

*

*  TIME        Wed Nov 19 15:47:54 2014

*  RELEASE     720

*  COMPONENT   NI (network interface)

*  VERSION     40

*  RC          -6

*  MODULE      nixxi.cpp

*  LINE        5087

*  DETAIL      NiIRead: P=YYY:15363; L=XXX:3300

*  SYSTEM CALL recv

*  ERRNO       10054

*  ERRNO TEXT  WSAECONNRESET: Connection reset by peer

*  COUNTER     3804

*

 

Any clue?

Thanks in advance for your help.

 

cheers,

Krystina


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