Hi ,
We have a critical issue in our solution manager system post SP12 update.
Job AI_CRM_IM_UPDATE_FROM_SAP_ISV is running but incidents are not getting updated.
The job log looks like the one below :
Error updating message XXXXXXXXXX from SAP msg. 0120031469 0002352888 2013.
Message XXXXXXXXXX could not be locked. Basis notification has not been updated.
0 messages have been updated.
0 incidents have been created.
1 messages raised errors while updating/creating.
Please assist ASAP.
Regards,
Basis