HI
I am new to this forum.
I have to configure service desk in solution manager 7.1 sp10.
my query is:
i have to configure service desk for a group of companies. this group have 3 companies. each company has its own separate service desk currently running. they want to move to service desk of solution manager. one of these 3 companies have sap erp installed at their premises all the erp servers are connected to the solman of company 1. they want to use service desk for sap and non sap purposes.
i want to know that in this case for using service desk for non sap also do i have to configure 3 different solution managers or in one solution manager i can configure 3 companies.
if all 3 companies can be configured in one solution manager then how end user will determine on which service desk ticket can be sent?