Hi,
I have experienced an error in our Solution Manager system.
When all approvers for a document have signed a document(in SOLAR02), it sometimes do not change status to “Released(Approved)”
I can see in the history log, that it says: “Complete Signature Procedure”. However, the status of the document does not change from “Review” to “Released(approved)”
Additional information:
- It happens for more than one document type
- It only happens rarely, but we see it sometime.
- The system has been in production for 1.5 year, but we have only experienced it lately.
Can anybody tell me why this happens? And how we can solve this?
BR
Kristian