Creation of Support message but not sending to Support/SAP
Hello, In the technical upgrade project during testing we would come accross defects which can be resolved within the project team (technical/functional team) but we dont intend to send to SAP/Support...
View ArticleError in ChaRM configuration - SOLAR_PROJECT_ADMIN
Hi All, We are in process of doing ChaRM configuration – change request management. Here is our roadmap 1. Check Requirements - completed2. Implement SAP note - completed3. Perform standard...
View ArticleStatus is not editable
Dear Sir, I have a Solman Ticket Number and want to change the status of that Ticket but It is not editable even in change mode. For this case I have attached a Screen Shot. Some tickets are also not...
View ArticleLoad testing capability with QTP - option 1
Hi, all I am investigating on using the TAF with HP QTP(option 1). It sounds very good in terms of test case management and business blueprint testing. However, I don't see it being a valid option if...
View ArticleAgents "On the Fly" Scenario
Hi, The Landscape is as below : Application Server (CI) - Host1Message Server & ERS - Virtual Host on Host2 OR Host3 ( Cluster Envt - node failover ).DB - Virtual Host on Host2 Host1 and Host2 are...
View ArticleClik here to view.
ChaRM error after changing a transaction associated with a Status
Hi All, I have created a custom transaction, for urgent change. In our case as a pilot we are just using the urgent change functionality in ChaRM.For this we created a custom transaction etc etc....
View ArticleClik here to view.
Error in resetting the agent
Hi All i am trying to reset the agent but it is giving me error as below and it is giving me error like I already tried to reset host name through Agent admin, does anyone have idea, how to remove...
View ArticleROBOT not able to push XML files
HI We are implementing End user experience monitoring. we are installed robots and deployed the scripts on the robot. But when robot try to push the xml files dump is throwing in solman. We are in...
View ArticleSMD Installation error in log
Hi Experts, I have installed solution manager diagnostic agent. There is no issue prompted during installation guided procedure. But afterwards, I check installation log file - smd.log . I see such...
View ArticleClik here to view.
ITSM: How to add new step in Create Service Request?
Fellow Members, Has anyone tried adding new step to create Service Request guided procedure in ITSM?I have an Idea , Create Service Request screen has, by default, 3 steps. 1. Select Categot2. Enter...
View Articlewhere is test document stored in solution manager when uploaded in test case tab
Hello , Can you anyone tell me where are the document stored when uploaded into Test case tab of Project in Business process in Solar02.Also what is the storage capacity ? is there any limit ? when i...
View Articledifference between System Specify xml for slm and cross system specific xml...
I am in the process of generating stack.xml file.I have generated the transaction no.I have executed the program tmwflow and entered the transaction no in the required areaPlease advice the difference...
View ArticleUpgrade files
Hi,I am in the process of upgrading from NW 7.01 to NW 7.4I have generated the xml file from the solution manager and downloaded the files in the download basket. But as per the media guide, it tells...
View ArticleEWA generation for JAVA systems
Dear Gurus, I am using Solution Manager 7.1 SP8 and require to enable EWA for JAVA systems (Enterprise Portal server). Diagnostic agent 7.3 SP3 has already been installed in Solution Manager and...
View ArticleTest Note (Documentation Type) when creating Test Plan
Hi, We are using Solution Manager 7.1 for test management. Question: While creating a test plan we have to select the 'Test Note Document Type' from the drop down list appearing in the 'Defaut' tab of...
View ArticleNormal Change document is not getting generated
Hi All We are on Solution Manager SP 07 and I am trying to setup "Request for Change/Normal Correction" workflow for ChaRM. After the Request for Change has been approved(ZMCR, copied from Standard...
View ArticleClik here to view.
EWA Report Security Issues Highlighted
Hi All, As I am generating EWA Report in every week.I am getting some issues regarding the same for Production Server.As of now we are in the Kernel of 701 with patch level 196.Can anyone please help...
View ArticleClik here to view.
ITSM: End user screen: Messages Reported by Me
Hi, Can anyone pls confirm whether the option "Messages Reported by Me" is missing in SP07. This is in CRM UI Home screen as a end user. In SP05 I was able to see all the messages Reported by Me. in...
View ArticleClik here to view.
Notifications - Template for Incident Long Text
Good Day All Can anyone guide me on the following :i want to configure my email notification so that when the notification Alert is raised and the email notification is sent to the recipient i want to...
View ArticleClik here to view.
Error in Start Instance phase
Hi expert, I got another error in start instance phase. Could you please help me to fix this error? TRACE 2013-08-28 10:13:48.85 [iaxxclib.cpp:161] CLib::load() Opened sylib722.dll...
View Article