ITSM - Trigger Mail for SLA before its breached
Dear All,We have a requirement to trigger email to Support team for all incidents based on IRT and MPT percentage like 50%, 75%, 90% and 100%.(for all priority / category tickets)For example - An email...
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Task list - QA Job hourly Import
hi all we have ChaRM light in our landscape. we want to schedule QA import of the TR's through the task list for every hour but when i schedule using SCMA , its not giving the option to schedule for...
View ArticleConfiguration of RCD
Hello Solman experts,Has some one experience applying the RCD for MAI with SP12 following this guide?Rapid Content Delivery - Technical Operations - SCN Wiki It is not clear which proxy settings should...
View ArticleCreate follow up pop up from ZMIN does not show ZMHF
Hello All, I have performed all the prerequisite step for Create follow up referring to Note # 1823267 from ZMIN to ZMHF but when i try to create follow up from the incident of type ZMIN the pop up...
View ArticleAssign an Diagnostics Agent to two System Types
On my system I have installed SAP using a C-name but the database which is on the same server uses the physical server name. The server has the diagnostics agent installed but when I go to managed...
View ArticleRecording NWBC scripts for End User Experience
Hi Experts, I am recording NWBC scripts using the Netweaver Business Client GUI for loading and running it through Robots for End User Experience Monitoring. I don't see an option to "LogOff" in NWBC...
View ArticleCategorization Schema in two languages.
Hello experts, I have this project where the users from one country need to see the categories in English and the users from another country need to display those in Spanish, is this possible? Which...
View ArticleBest Practice: Migrating transports to Prod (system down etc.)
Hi allThis is more of a process and governance question as opposed to a ChaRM question. We use ChaRM to migrate transports to Production systems. For example, we have a Minor BAU Release (every 2...
View ArticleITSM-SLA -How to manage table CRMV_SRQM_DATSTA
Dears,I have some question about table CRMV_SRQM_DATSTA: 1) according to the configuration guide of ITSM or SLA, Oss Note 1674375 should have a list of records to be added or deleted , but as I can see...
View ArticleSolman Upgrade from 7.01 to 7.1 stuck in Extraction-PREP_EXTRACT/BEGIN_PRE phase
Hello All, I have started Solution Manager upgrade from 7.01 to 7.1. Started SUM and it is stuck in Extraction phase at step PREP_EXTRACT/BEGIN_PRE. Our database is SAP MaxDB. Below is the error...
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im getting tp ended with error code 0208
I'm getting below error when selecting the system throguh solution manager how to solve this?
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Status: Data Provider E2E_BIMETRIC_READ : Infoprovider unknown
Hi All,I have successfully configured system monitoring for my one of managed system.But in workcenter, when I checked data then few metrices are grey.One out of them is "ABAP system logs" in technical...
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Notification email when selecting determinated category
I´m working on SAP Solution Manager 7.1 and I am trying to create this scenario: While creatiing or after saving a new message (indicent or service request) I want to detect the category selected in a...
View ArticleHow to Add Non SAP steps in test package
Hi Experts, As our Client requirement is to load end to end test scripts/packages in solution manager. which includes non sap systems where it does not have URL and that legecy system contains 4 to 5...
View ArticleITSM Incident creation date - can it be manually updated ?
Hi ITSM experts, I have a requirement from my client to be able to overwrite an Incident creation date in SM_CRM with a date when the same ticket was originally created in a 3rd party incident system....
View ArticleSolMan 7.1 Sp11 agent framework alerts
I keep getting the following alert and cannot find where the email is triggered. Undefined Exception in Diagnostic Agent : Agent Framework Verified the self diagnostic for Agent Framework and templates...
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CHARM Request For Change Due By Date Disabled
Hi, The Due By Date for CHARM Request for Change is disabled for modification in Production System. I have done the settings to enable the Due By Date field in Development System and transported the...
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Manual EWA generation in SP12
Fellow Members. The time has come to say goodbye to beloved DSWP transaction (and RDSMOP_MAIN). SAP has moved everything to workcenters. That is a good move and looks sleek. Today I had a sudden urge...
View ArticleTest Management shows Incorrect status of Defect Incidents in Reports.
Hi Experts, For Solution Manager Test Management, We have created Defect Correction by Copying it from SMIN Transaction and created user required statuses in it. But when now we are trying to generate...
View ArticleDiagnostics agent 7.4 not working
Hi FriendsI have an issue with the connectivity between Diagnostic agent installed on Satellite system and Solman 7.1.I have installed diagnnostics agent prior to the installation of SAP System and it...
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