Hi,
I am looking into the "Messages - Assigned to me" at the home page of ITSM of SOLMANPRO role.
Currently it show messages with the status of "Customer Action" + "Proposed Solution" - I would really like to filter these out - they are kinda useless. I think it would be more usefull to have the end-user "Actions required for me" box also for the SOLMANPRO role.
I know that there are workarounds with saved searches etc, but I would like to know if anyone knows of a fast way to filter out these statuses without a lot of development? Would be great if you could take a copy of the box from the end-user and change the statuses.
Any input would be valuable, thanks Image may be NSFW.
Clik here to view.
Kindly Regards
Nicolai
