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Solution Manager 7.1 stack upgrade preprocessing phase shadow_IMPORT_INC running long time

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Hi Guys ,

 

I'm performing Solution manager 7.1 stack upgrade  using SUM currently at preprocessing "shadow_Import_inc phase  running since last 7hours with out any update I tried to stop the update using sum options it prompts "  stopping of sum process not possible "  . is this the actual behaviour  or something went wrong withthe upgrade .

 

Even i tried to implement  oracle parameter "_use_zero_copy_io=false" but can't stop the sum process runningg now .

 

kindly share your suggesstions regarding the above scenario .


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