BI process chain status is Gray in BI monitoring

Hello -

We are in the process of configuring BI monitoring with our Solution manager 7.1 SP08. I have configured Solman System Prep, Basic configuration, managed system configuration for our BI system.

Technical monitoring and BI monitoring is also configured with some threshold values and it is activated,

However, in SOLMAN_WORKCENTER, when I see the process chains, the status column is gray for all the chains - Please see the image below

Can you please advise why the status is gray ? Obviously it is not monitoring the status of the chain in the managed BI system. We have a process chain that fails every day and I dont get any alert from the solution manager about it.

Also, the other columns - Duration, Not started on Time, Out of time window etc does not show actual values-- all are zeros.

I would greatly appreciate your valuable input.

Thanks

-Lee