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Categorization in result list of incident

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Hi!

I have Solution Manager 7.1

Appearance of Categorization 1,2, ect .. in result list of incidents or in
excel export… do not seem correct if it’s values contains dashes or commas.

To see examples of issue please log in in russian language and please see
screen shots bellow. Please, how doI fix this?

 

 

 

Problem of line advance in
ALV list

 

 

In categorization 1,2,3,4 the values are contained which is used for incident analysis:

 

  11.PNG

 

 

 

These categorizations are downloaded to report and exported to Excel.

 

7.PNG

     The issue: for those values of Category fields which contain such signs as hyphen «-» or comma «,» the value is shifted to the next Category field.

 

 

For example:

 

  • On the picture below the marked service contains comma and hyphen

6.PNG

 

 

  • And downloaded to the report (Search result) in the form of:

9.PNG

 

 

  • This report (Search result) exported to Excel by pushing the button «Export…». In Excel the view is also incorrect:

10.PNG

 

 

 

By Rg Tatyana!


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